Job Title: Client Relationship Representative – Print

Are you an ambitious professional with a passion for nurturing client relationships? Do you have a knack for strategic account management and a desire to contribute to growth within a vibrant sales environment? We invite you to consider the role of Client Relationship Representative at our market-leading, global company. Your expertise in client management and sales will play a crucial role in the success of our Print Client Relationship team in Eagan, MN.

About the Role

As a Client Relationship Representative, you will be instrumental in managing and strategically renewing print contracts within your designated territory. Working collaboratively with your sales reps, you will aim to improve account retention, capitalize on business development opportunities, and ensure the delivery of top-notch service experiences. This role is central to the Legal Print organization under Global Print at Thomson Reuters, with your contributions significantly influencing our revenue growth, client retention, and the maintenance of high levels of customer satisfaction.

Key Responsibilities

• Relationship Management: Implement account plans to strengthen client relationships, broaden our print and digital offerings, and secure client loyalty.
• Business Development: Explore growth opportunities within your territory, assist in negotiations, and support contract renewals to meet revenue targets and strategic goals.
• Issue Resolution: Address customer concerns with a proactive and solutions-oriented mindset, ensuring timely and effective outcomes that build trust and satisfaction.
• Customer and Market Insight: Participate in market analysis to guide strategic decisions and contribute to product development. Relay market insights to internal teams to inform future services.
• Reporting: Gather and log all call information, orders, and case activity within our CRM system, correctly and accurately; ensuring proper policy guidelines are met appropriately.

About You

The ideal candidate for the role of Client Relationship Representative – Print Solutions will possess:

• Bachelor’s degree in business administration, Sales, or a related field preferred.
• At least 2 years of experience in client relationship management or account management, with a demonstrated ability to support growth and retention.
• Excellent communication skills, capable of effectively engaging with clients.
• A solid understanding of the print and digital landscape, and a readiness to adapt to market changes and client needs.
• Proficiency in CRM systems (e.g., Salesforce), SAP, and Microsoft Office Suite.
• A dedication to service excellence with a client-first approach.

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What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.