System Engineer - Flutter Group, Hybrid & Remote

Infrastructure Engineer Mid 2

Role purpose:

As part of the Flutter Tech Global Services function, the System Engineer will focus on technologies that deliver a roadmap of strategic change for Flutter, establishing a suite of workplace tools that support Group and Divisional products and services.

This role requires a skilled technology and people focused engineer, responsible for the design, implementation, and automation of workplace technologies, ensuring alignment with the overall Flutter Technology strategy. The role will contribute to and support the evaluation and selection of the technologies, tools, operating models required to achieve our group technology objectives.

The right candidate will have experience working with enterprise organizations on large scale start-up, migration, and modernization transformation projects. This will have involved a customer-obsessed and collaborative approach, coupled with a strong technical understanding to provide confidence and answer questions, an ability to engage and help crystallize business benefits of migrations, demonstrate a good understanding of cloud solutions, and a passion for helping to transform using cloud technologies.

Accountabilities:

• The System Engineer will need to review, assess, and define technical requirements (including sign off) for Flutter Group Functions Projects, based on suitability to align with divisional requirements.

• With a specific focus on Atlassian (Jira, Confluence, Access, Insight), GitHub, Slack and Okta, the role will ensure the ongoing configuration, maintenance, and administration of these tools.

• Evaluate and handle the usage of Atlassian services to meet team and business needs, automating user and business requirements to drive enhanced groupwide productivity.

• Full-service engagement and provide ideas, options, solutions, and advice to global projects.

• Drive group engagement, developing and implementing standard process to create a secure workplace, aligning with security controls, compliance, and standards.

• Liaise with other Group functions and the divisional Workplace functions, building and maintaining strong relationships, recognizing opportunities for strategic collaboration.

• Define, document, support, and approve LLD’s, process creation, and perform maintenance on Flutter Workplace technologies.

• Design, configure, test, deploy and enhance low
  o code automations. Write and test code, as well as perform code review and provide constructive feedback to ensure quality of code.

• Responsible for the triage and resolution of Flutter Workplace technology Incidents and Service Requests.

• Support the Workplace Architect and Divisional leads with Office Technology and Workplace strategies.

• Facilitate the development and communication of Flutter Group standards for design, development, and deployment.

• Trusted business partner to encourage interaction from the area (answer ad-hoc questions, share technical expertise, improve processes, improve understanding of how business areas interact with Workplace Technology).

• Ownership to create and to drive adoption of standard operating procedures/runbooks and Workplace standards and policies.

• Understand people, process & technology to provide enhanced consultancy, faster reviews, and better engagement.

• Liaise with Third Party vendors and partners.

• On-call likely to be introduced in the future.

Competencies:

• Problem solver: Constantly explores and analyses future scenarios and possibilities to help Flutter respond to change and shape the future; drives self and others to pursue opportunities that will create sustainable value for Flutter; contributes to the functional and the Flutter strategy, mapping and aligning efforts to strategic imperatives.

• Effective Communicator: Provides clarity on business goals; is effective in all types of communication; adjusts communication style to fit the audience; consistently communicates the mission, vision and values to inspire, energize and motivate others throughout Flutter; ensures others understand how their efforts positively impact the bigger picture; creates an environment that encourages effective communication and the sharing of diverse perspectives.

• Customer Focused: Builds and maintains strong relationships with stakeholders; champions the needs of customers and the importance of going above and beyond; builds and delivers solutions that exceed customer expectations; priorities customer satisfaction and builds commitment in others to provide outstanding service.

• Forward-thinking: Is energized by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach; is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working; proactively shares lessons learned across the organization.

• Wins Together: Gains trust and support of others, generous with time, advice and knowledge; is able to establish and engage networks to get stuff done rather than depend on authority; seeks out opportunities to break down barriers and collaborate and partner across organizational boundaries.

• Resilient: Creates a climate where people are curious, resilient, determined, learn and adapt; handles crises effectively; anticipates and shows the way forward during setbacks; builds energy in others to stick with it/ to stay on track / push through.

Experience:

• Experience as part of a complex architecture/development practice, working on multiple large and sophisticated projects simultaneously.

• Proven impact on strategic development of technology in a medium or large sized company.

• Experience of User Life Cycle management, automated provisioning\deprovisioning increasing efficiency and strengthening security

• Extensive knowledge of Atlassian, especially apps such as: Access, Jira Service Management, Insight Asset Management and Automation for Jira. Experience of Atlassian Enterprise management desirable.

• Experience of Source control management (e.g. GitHub and Bitbucket). GitHub Enterprise management experience desirable.

• In depth understanding of information and technical architecture and operations management fields.

• Dependability and consistency in successfully running multiple activities varied in scope and complexity and display of a consistent ability to deliver results on time and on budget.

• Experience in handling global distributed processes with matrix responsibilities.

• Experience with the following technologies is also key:

• Okta

• Atlassian

• Slack Enterprise Grid

• GitHub

• Sailpoint

• Delinea Secret Server

• Strong verbal and written communication skills.