Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Senior Manager – Experience Execution Support is responsible for supporting the development, execution, and scaling of initiatives aimed at enhancing both the patient and team experience across pharmacy locations. This role will work collaboratively with cross-functional teams to review, plan, and communicate the ongoing Pharmacy Operations priorities to Central office and field teams. This role focuses on optimizing frontline implementation, supporting cross-functional collaboration, and ensuring that execution of initiatives align with broader strategic goals.---

What You’ll Do:

· Act as Field Insight Lead, identifying best practices and documenting strategies to improve pharmacy experience. Turn learnings into new initiatives for rollout in coordination with field teams.

· Lead communication strategies with field teams, offering clear updates on priorities, field support, and performance metrics.

· Manage the strategic roadmap and coordinate in-store initiatives with field teams to elevate pharmacy operations and patient experience.

· Present to senior leader’s progress and results of initiatives intended to improve pharmacy experience

· Consolidate feedback from field teams, updating and iterating on initiatives as needed to meet frontline goals effectively.

· Maintain a centralized repository for scaling best practices, improvement steps, and issue resolution across the organization.

· Oversee intake and prioritization of key pharmacy initiatives, working with corporate stakeholders to align resources and define implementation strategies.

· Collaborate with cross functional teams to coordinate pilot programs focused on clinic and patient support, ensuring they align with organizational goals.---

What You’ll Need:

· Strong strategic thinking and experience leading cross-functional initiatives, with a focus on field research and hypothesis development.

· Proven problem-solving abilities, with a demonstrated ability to address operational challenges effectively.

· Exceptional communication skills for engaging associates, field teams, and corporate stakeholders.

· Strong prioritization skills to manage competing objectives and facilitate execution roadmaps across locations.

· Experience in managing large-scale program rollouts within complex organizations.

· Ability to provide structured guidance and maintain consistency across field initiatives.

· Background in change management, particularly during corporate expansions or operational shifts.

· Demonstrated ability to consolidate and analyze feedback for continuous improvement in operations.

· Ability to manage multiple projects and adjust strategies based on field input and evolving organizational needs.

· Travel 30% of the time---

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.