Overview:

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work.  All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.  Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Your role

This role will ensure the smooth provision of deployment and scheduling at all three Vietnam campuses. The role will focus primarily on the creation and implementation of weekly and termly placement testing and Study Success Advising schedules which meet the needs of our students and relevant staff. The role will act as a key point of contact for queries related to deployment and scheduling and handle emergency sick leave covers on an immediate basis. Additionally, the incumbent will support operations with the provision of relevant administrative support with the everyday running of the School.

Reports to: School Manager, The School of English & University Pathways (SEUP)

Key Accountabilities

Timetabling & Scheduling

• Plan, implement and monitor the termly and weekly timetables for placement testing and Study Success Advising across three campuses.

• Monitor usage and ensure operational efficiency of the deployment of School resources and staff in all locations.

• Responsible for answering the SEUP “Sick Phone” across three campuses and arrange immediate cover as necessary. 

• Support the Deployment and Scheduling Coordinator in planning in class planning and deployment.

• Working with academic leads to ensure that teachers are matched to classes according to their skills and experience

• Ensuring that teacher leave is considered when planning placement test and Study Success Advising schedules.

• Tracking hourly paid teachers’ pay when required to support placement testing and Study Success Advising.

• Ensuring teacher leave is considered when planning termly classes/ timetables.

• Acting as a point of contact for teacher enquiries and requests over teaching schedules, placement testing and Study Success Advising.

Administration Support

• Provide day-to-day administrative support for the Director, School Manager and Heads of Program including student related records, regular equipment audits, any problems with facilities and equipment, student results and reports and alike.

• Provide timely and accurate reports to management team and stakeholders in relation to individual sales targets, enrolment numbers, placement testing, English entry levels, inquiry volumes, variances, challenges and trends whenever required.

• Support and cover other SEUP staff’s all tasks when they are on leave or work in shift to ensure smooth communication and daily operation.

• Provide and coordinate high quality administrative support to staff, teachers and students of the relevant department including, but not limited to: placement testing, issuing of exam results, management of file systems, student advisement, students and parents’ feedback and complaints, management of administrative resources and teaching materials, translation services and contract preparation.

• Undertake any other duties that may be required by the Director, School Manager and Heads of Program and other relevant management.

Key Selection Criteria

• A relevant Bachelor Degree. 

• Minimum 1 years’ experience in customer service and administration.

• Demonstrate a commitment to service ethics and excellence through the provision of quality service and advice and timely responses. 

• Well-developed and demonstrable interpersonal skills, including negotiation, liaison, and cross cultural communication specifically in relation to customer relationship and sales functions.

• Highly organised, detail oriented and able to handle multiple tasks simultaneously in a fast-paced environment.

• Demonstratable planning and logistics skills. 

• Well-developed planning, organizational and problem solving skills with the ability to supervise, coordinate and/or implement tasks in a timely fashion.

•  Attention to detail and accuracy when managing and communicating information and when entering data.

• Excellent Excel and Microsoft suite skills 

• Excellent verbal and written communication skills.

• Demonstrated ability to work independently and as part of a team.

• Ability to display appropriate behaviours in line with the position and RMIT Values

Other Information

• Duration: 07 months

• Highly competitive gross salary

• Annual leave: 1 day per working month

• Accident Insurance 24/7

• Free use of the on-site gym

• Library on campus and online - access to RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.0 (or equivalent CEST 160). 

To be eligible for this position, you must be a Vietnamese citizen.  Applications received from non-Vietnamese candidates will not be considered.

To Apply

Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.

Important Notice

• Please ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means. 

• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply. 

• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected] 

#RMITVietnam

Applications Close:

5 thg 11 2025 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us