The opportunity

We are seeking a highly motivated and experienced Digital Experience Product Manager to join our digital team. This is an individual contributor role that reports to the Director, Digital Experience Product Strategy. This role supports the digital advisor and customer experience for Manulife’s Canada Retail Investments business, which includes a portfolio of websites and tools at various points in the product lifecycle. You will work daily with a cross-functional team that includes product, design, and engineering to solve interesting problems with a focus on value, viability, usability, and feasibility. The ideal candidate will have a strong background in digital product management, demonstrated analytical and problem-solving skills, and the ability to communicate and collaborate with a wide array of stakeholders and team members!

Key Responsibilities:

• Collaborate within a cross-functional team of product, design, and engineering to complete product discovery and delivery with a focus on driving outcomes and high-quality experiences

• Oversee the end-to-end product lifecycle, from ideation and development to launch and post-launch optimization

• Conduct market research and analyze customer feedback to identify areas of concern and opportunities for product enhancements and new features

• Define product requirements and prioritize the product backlog in alignment with the product roadmap, and support product team with feature refinement and testing

• Monitor product performance and outcomes using key metrics and analytics, and make data-driven decisions to improve user experience and achieve business goals

• Foster a culture of communication and teamwork by effectively collaborating with team members to create and maintain alignment

• Stay up to date with the latest industry trends, technologies, and product management best practices

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree

• 5+ years of proven experience working on digital products as a product manager, designer, engineer, or data analyst

• Demonstrated understanding of product discovery and delivery techniques, including agile development methodologies

• Strong analytical, problem-solving, and decision-making skills, with the ability to use sound judgment to assess risks and create data-informed proposals

• Demonstrated ability to learn and integrate knowledge from multiple functional business areas, such as engineering, design, finance, sales, marketing, or operations

• Exceptional communication and interpersonal skills, with a proven ability to collaborate effectively with designers, engineers, and stakeholders

• Passion for creating digital experiences that delight customers

• Experience in asset management is a plus

What can we offer you?

• A competitive salary and benefits package

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills

• A focus on growing your career path with us

• Flexible work policies and strong work-life balance

• Professional development and leadership opportunities

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Continuous innovation: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.