Sales Contact Center Team Lead (Outbound)

Posted:
1/15/2026, 10:18:56 AM

Location(s):
Texas, United States ⋅ Irving, Texas, United States

Experience Level(s):
Senior

Field(s):
Sales & Account Management

Workplace Type:
Hybrid

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender 
- Fintech Breakthrough Award: Best Lending Innovation Award 
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 

A Better Opportunity

We are seeking a hands-on people leader to lead one of our outbound Mortgage Sales Contact Center teams of Home Lending Associates. This role is ideal for a high-performing sales professional or early people leader who is excited to take the next step in their leadership journey and excel in a fast-paced, performance-driven call-center environment. 
 
The right candidate is energized by coaching frontline outbound sales professionals, driving day-to-day execution, and delivering a strong customer experience. This supervisor will play a critical role in executing proven sales processes, developing talent, and ensuring consistent performance against key activity and conversion metrics. 
 
Our Home Lending Associate team focuses on outbound outreach to prospective borrowers to help complete mortgage applications, communicate the value of a Better mortgage, and warm-transfer qualified customers to licensed Loan Officers. 

This is a full-time, in-person role based in our highly collaborative Dallas office and requires daily onsite presence.
Company Benefits 

We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:

- Day One Coverage – Your benefits begin on your first day, so you’re supported from the start 
- Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are 
- Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost! 
- Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses 
- Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs 
- Disability & Life Insurance – Provided at no additional cost to give you added peace of mind 
- Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most 
- Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work 

The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.

Disclaimer  

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Better

Website: https://better.com/

Headquarter Location: Palo Alto, California, United States

Employee Count: 11-50

Year Founded: 2013

IPO Status: Private

Last Funding Type: Seed

Industries: Clinical Trials ⋅ Health Care ⋅ Medical ⋅ Medical Device