Job Description:  

Lafayette Animal Hospital is looking for a full time, personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our hospital, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. If you are ready to join a dedicated, fun, fast-paced team, apply today to join team LAH!

Pay Range: $18 - $22 (based on qualifications)

Hours: 30 - 40 hours per week

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. 

• Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.  

• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. 

• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.  

• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. 

• Complete all tasks as assigned by the supervisor(s).  

About the Hospital:

Lafayette Animal Hospital is set in the heart of Portsmouth and is a fast-paced hybrid clinic that offers general practice services along with urgent care and emergency care for our patients. We are open from 8-6 Monday through Friday and 8-2 Saturdays. We are closed on Sundays.