Posted:
12/18/2024, 4:10:55 AM
Location(s):
Corsica, France
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Senior Manager - Client Services is responsible for managing all aspects of one or more assigned programs. The Manager serves as the primary client interface for day-to-day communications and commitments relating to the delivery of Everise solutions and is responsible for effective resource management and accurate forecasting of program profit and loss. Works closely with all internal teams to ensure program delivery is appropriate, timely, and accurate. Serves as the client’s advocate. The position reports to Account Director or Vice President of Client Services.
Job Requirements:
Serve as primary point of client contact and coordinate program delivery
Provide input to develop corporate and business unit strategies for account
In conjunction with senior management help set client expectations in a professional and effective manner
Support day-to-day activities for the client program
Manage client satisfaction and achievement of client specific KPI’s
Collaborate with other team members to resolve client issues, problems or concerns on a timely and cost-effective basis
Proactively use business experience and skills to identify new opportunities to enhance or extend relationship with client by providing additional solutions or services
Assist in management of program profitability and performance metrics to include budgeting, forecasting, monitoring actuals, pricing/packaging of new offerings, accounts receivable management, invoice preparation and service level agreements
Suggest modifications to internal processes as needed for financial control
Ability to work in a team environment and matrix organization and work remotely from team
Help ensure that operational procedures are in place
Participate in development and integration of technology solutions
Serve as the client liaison for security to ensure appropriate customer access to client utilized systems and solution components
Help establish high-level plans for software upgrades, migrations, and implementations
Qualifications:
Bachelor’s degree in related field from a four-year college or university with two to three years related experience; or Equivalent combination of education and experience.
3-5 years relevant experience in Client Services
Experience managing large accounts in a service environment ideally in an outsourced solutions environment
Experience managing accounts/client in travel/hospitality industry
Strong written and oral skills
Proficient with MS tools/products including but not limited to ppt, excel
Ability to handle priority issues quickly and decisively
Ability to analyze data, prepare reports, and participate in operations and quarterly business reviews.
Strong capability to coordinate and build relationships with internal resource
Strong attention to detail
Outstanding organizational and follow up skills
Ability to multi-task
Highly flexible
Ability to travel as needed
Project management training or certification a plus
Commercial, financial and client relationship management experience a plus
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Website: https://weareeverise.com/
Headquarter Location: Singapore, Central Region, Singapore
Employee Count: 10001+
Year Founded: 2016
IPO Status: Private
Last Funding Type: Private Equity
Industries: Artificial Intelligence (AI) ⋅ Customer Service ⋅ Internet of Things ⋅ Technical Support