Annual salary: up to £25,000.00

Repairs & Maintenance Coordinator- Starting September 2024

Basingstoke-Office Based

Full-Time, Permanent Role, 37.5 hours per week

Salary between £25,000 - £28,000 per annum depending on experience

Calling all Repairs & Maintenance Coordinators, this role has become available due to expansion and workload. If you are looking for a fast-paced role within the property sector that will offer you variety, targets to hit and different challenges each day, you may be just what we are looking for.

Mears is one of the UK’s leading housing providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund, and implement their placemaking ambitions. With 30 years of delivering market-leading repairs and maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to a portfolio of more than 1,000,000 homes nationwide.  We provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

We are looking to recruit a Repairs & Maintenance Coordinator for our repairs and property services team based in Basingstoke. You will be a point of contact for customers, landlords and agents with any property related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property. This is a busy role that requires a high level of organisation, resilience, and co-ordination. Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation and excellent levels of time management and flexibility.

The job entails a variety of duties including reporting any issues, monitoring and chasing up a variety of maintenance issues raised.  Dealing with access requests and any noise or nuisance disputes. You will also be required to talk to the licensees of the properties and raise any issues with quick fixes.

The responsibilities of the role will involve:

• Taking customer calls in relation to any through life tenancy issue including repairs, disputes, access and instruction of contractors where necessary.
• Reporting issues to Letting Agents and Landlords in a timely manner and monitor progress whilst conducting outbound communications with involved parties.
• Ensuring targets are met to reduce any penalties form the client.
• Completing accurate IT records on system
• Working collaboratively with internal departments to ensure the best outcome for the customer.
• Contributing to the team with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
• Taking personal responsibility for developing own skills, knowledge and understanding of services, processes, technology, and community issues.
• To observe health and safety legislation, The Data Protection Act and Mears Ltd policies on Equality, Diversity & Inclusion and Confidentiality in the execution of duties.
• Carry out any other job function as required in delivering service to the customers.

Role Criteria:

• Previous customer service experience
• Computer literate
• Excellent time management
• Ability to work in a fast paced environment
• Experience working within an office environment would be ideal but not essential

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

To apply, follow the link below or to discuss your application further please contact Lauren Bellini on [email protected]

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. For this contract candidate must have the relevant right to work identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.