Please note: This position is based in our office in Dallas, TX with the opportunity to work from home one day per week (It is not a field maintenance position).

We are looking for individuals who are experienced in Property Management operations, are passionate about customer service, and who thrive in a fast-paced environment to join our Construction team. The Maintenance Coordinator is integral in providing direct support for the market field office and participating in the support of field-level property management, including responding to resident inquiries, providing them with outstanding service, and coordinating with field operations.

The Role:   Responsibilities include, but are not limited to, the following:

• Represent the Company in a professional manner as the point of contact for resident service requests in all markets
• Manage general email boxes by giving general information or re-directing as appropriate
• Schedule landscaping and pool services on all newly internalized rental homes in assigned region.
• Maintain an organized, consistent filing system on share drive, while following Evergreen procedures.
• Coordinate service request dashboard and communicate with the Field Ops team to ensure service requests are completed in a timely fashion
• Interact with residents in a professional and courteous manner and work collaboratively with team members
• Maintain a high level of customer service and exhibit competency in all prospect/resident interactions - over the phone, by email, formal written communications, or in person
• Create service requests for maintenance and be primary decision maker to assign service requests to internal or external resource based on company guidelines.
• Assists in creating and circulation of weekly, monthly, quarterly, and annual reporting.
• Other activities as assigned by your manager.

Qualifications and Experience:

• High School graduate.
• Minimum of one-year previous experience in either the single family or multi-family rental industry
• Must have a valid Driver’s License.
• Committed to providing outstanding customer and resident experience
• Ability to handle confidential information in a professional manner
• Interacts productively in person and through technology with co-workers and team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required
• Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality
• We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information. The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers
• That all duties are performed in a professional and safe manner
• Standard workdays are Monday through Friday with occasional evening and weekend overtime hours