Lead the UX strategy and design for innovative sales technology products supporting Vanguard’s Financial Advisor Services (FAS) Sales teams and intermediary clients.

 

As Senior UX Manager, you will guide a team of UX Designers and UX Strategists to deliver best-in-class digital experiences that empower sales professionals and drive business growth. You’ll shape and evolve the design discovery process in a dynamic, high-impact environment, leveraging frequent user research and feedback from sales stakeholders.

We are passionate about setting a new standard for digital experiences and are looking for like-minded individuals. Join a team of self-starters who are tenacious and relentlessly curious. We exist to lead Vanguard into the future.

 

Core Responsibilities

• Creates world-class user experience strategies for a wide range of user and business goals. Defines complex problems expertly by managing discovery, conceptualization (sketches/wireframes), visual design, information architecture, interaction, and by having a precise eye for detail on the execution.

• Drives progress of AI-driven discovery models and agentic tools.  

• Coaches and demonstrates user experience methods for direct reports. Provides feedback and reviews the UX work product for the team.

• Organizes, prioritizes, and tracks work; develops and iterates leadership methods to ensure efficiency.

• Facilitates design thinking exercises with users, clients, product partners, and business stakeholders to gather observations and insights to inform current and future state mapping.

• Works with the product management team to create a product roadmap that includes a prioritization schema and a proposed schedule for introducing new features and capabilities.

• Provides guidance to product teams and works in collaboration with user experience designers to determine appropriate research strategies and approaches for critical product questions.

• Develops relationships with business leads across a product family and educates executives why user experience capabilities are a strategic asset of the organization.

 

What it takes

• Expert in all areas of user experience design (information architecture, interaction design, visual design, prototyping, content, UX measurement).

• A high degree of creativity, empathy, passion, and problem-solving ability.

• Proven leadership experience managing and developing UX teams, ideally within sales technology or B2B environments.

• In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing).

• Proven experience solving complex communication problems and designing world-class experiences for large-scale programs.

• Expert communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization.

• Proven ability to lead a team to success. Ability to turn failures into successes.

• Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design.

 

Specializations that make an impact

• Experience leveraging generative AI tools to gain efficiencies within the product design lifecycle.

• Experience using design thinking approaches in product design and research.

• Experience in financial services or financial applications a plus.

• Strong understanding of sales processes, CRM systems, and the unique needs of sales professionals a plus.

• Comfortable working through ambiguity in a fast-paced agile environment.

Reporting Chain

This role reports into the broader user experience group within the FAS Digital & Analytics department, offering opportunities for cross-team collaboration and engagement with Vanguard’s global design community.

Location

This position has a hybrid work schedule:

·       Tuesdays, Wednesdays, Thursdays on a Vanguard campus

·       Mondays and Fridays remote. 

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.