Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing excellent support and ensuring client satisfaction. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide prompt and efficient technical support to clients. - Accurately identify and resolve client issues. - Communicate effectively with clients to understand their needs and provide appropriate solutions. - Maintain a high level of customer satisfaction through excellent service delivery. - Collaborate with cross-functional teams to address client concerns and improve system performance. - Continuously update product knowledge to stay up-to-date with system enhancements and changes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills: Experience with incident management tools. - Strong understanding of IT service management principles. - Excellent problem-solving and analytical skills. - Ability to effectively communicate technical information to non-technical clients. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Ability to work well in a team and collaborate with cross-functional teams. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Pune office. - A Bachelor's degree is required.

Bachelors degree

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