A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

A Customer Quality Engineer is responsible to keep the communication with the customer to manage issues related to product quality delivered to OEM customers in an electrical or electronic component setting. This includes but is not limited to 0-km management, new product introduction and supplier quality. The Customer Quality Engineer represents the voice of the customer within Harman. You will work in cross-functional teams (program management, engineering, and operations) in addressing customer concerns for all manufacturing locations in North America and support other regions as needed.  

The Customer Quality Engineer must lead the problem investigation with problem solving and quality tools, including customer specific requirements. You must be process disciplined, enthusiastic, and able to work effectively with individuals at all levels of the internal and customer organization. You must be able to meet deadlines and work to get the job done.

What You Will Do

• Be the Quality interface and voice of the customer of the OEMs customer manufacturing plants.

• Lead and coordinate activities for field containment at the customer location, assembly line investigation, and assembly plant yard hold management.

• Provide outstanding customer support with investigation updates.

• Conduct preventative quality visits at customer locations for a proactive quality approach.

• Ensure follow up of quick response problem solving carried out for all 0KM & any development concerns and reported to OEM Customer.

• Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.

• Responsible for developing detailed knowledge of the customer’s product and processes for new projects.

• Conduct internal audits at the manufacturing Harman locations according to customer specific requirements.

• Participate during the RFQ reviews, active review of customer specific requirements and identify risks.

• Be part of the Team 1 meetings representing the voice of customer.  Support AQP activities with customer and Harman manufacturing to facilitate PPAP submission according to customer schedule.

• Coordinate the new models first running, maturity gates, compliance assurance.

• Meet with customer representatives to provide technical support for product functionality or processing concerns.

• Investigate and recommend processes and improvements for resolving, eliminating, and preventing negative quality issues.

• Recommend and drive improvements to facilitate customer satisfaction.

• Responsible for scorecard management reviews and applying corrective actions to manage the customer scorecard to ensure positive ratings for our products.

• Analyze, compile, review and regularly report customer quality metrics such as PPM/ 0km performance, customer scorecard. Develop presentations for quality reviews by internal (Customer Quality) and customer groups.

• To represent the needs of the customer in internal functions according to the requirements of the Quality System.

• Represent Harman at customer meetings, conferences, and training on behalf of the manufacturing plants and effectively deploy the information throughout the organization. Ensure Harman is current and in compliance with customer quality requirements.

What You Need to Be Successful

• Minimum education: Bachelor’s degree with a preference for engineering or equivalent (electrical, industrial, mechanical)

• 3 - 5 years of progressively responsible and successful experience in an automotive quality role in an operations environment.

• Minimum 3 years of experience with automotive electronics, preferably audio and/or infotainment modules.

• Must have 2+ years of experience using AIAG guidelines (APQP, PPAP, PFMEA, FMEA, MSA, SPC)

• Must have 2+ years of experience customer specific requirements.

• Practical experience in root cause analysis using tools, Fault Tree Analysis, Root Cause Failure Analysis, Fish bone, Pareto, 5Y, Is-Is not, Cause and Effect, etc.

• Excellent interpersonal, organizational, verbal, and written communication skills required.

• Experienced presenter

• English Advanced, able to keep a conversation with colleagues and customer, read technical documentation. 

Bonus Points if You Have

• Skilled in Microsoft Office including Word, Excel and PowerPoint

• Problem solving methodology certification.

• Knowledge in Electronic solder requirements (IPC 610, CQ-17)

• ISO 9001 & IATF 16949

• Risk analysis and management.

• EOM portal management.

• Leadership

What Makes You Eligible

• Willingness to travel 30% of the time.

• Willingness to work in an office, manufacturing facility, client-site, home office. Primary office is in Queretaro, MX.

• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition reimbursement

• “Be Brilliant” employee recognition and rewards program.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.