Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title:          Organizational Effectiveness (OE) Lead

Department:     Talent Management & Organizational Development

Location:            Based in Acton, Massachusetts; Location is Flexible

FLSA Status:     Exempt

COMPANY OVERVIEW

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it!

POSITION OVERVIEW

This role is a key member of the Organizational Development (OD) team within the Talent Management & Organizational Development (TM&OD) Center of Excellence. Working closely with a core team of business and HR leaders as part of Insulet’s Transformation Management Office (TMO), the OE Lead will focus on organizational effectiveness initiatives that help fully embed and evolve Insulet’s new operating model. The position reports to the Sr. Director OD & Change Management and will focus on optimizing core enterprise cross-functional processes and effectiveness in ways of working. This role requires a strategic, forward-thinking, and collaborative leader with strong business acumen who brings expertise in process optimization.

RESPONSIBILITIES

The Organizational Effectiveness Lead (OE) Lead will provide process optimization expertise and consultancy to senior leaders. Recognized as an expert in organizational transformation and process improvement, you will partner with business and HR leaders to support the successful implementation of Insulet’s new operating model through the acceleration of process optimization.

• Work as part of the Transformation Management Office (TMO), taking leadership for planning and executing enterprise process optimization workstreams in line with the broader program plan
• Optimize core ‘enterprise’, global, cross-functional processes by mapping, understanding, and improving them in collaboration with business process owners
• Provide neutral, enterprise-wide perspective and counsel to the business and HRBPS to ensure we are staying true to the target operating model​
• Work with HR and business leaders to clarify roles & responsibilities and interactions in the new operating model
• Design and facilitate team workshops intended to clarify roles, interactions, RACI, and processes; to pressure test and provide clarity on how the key processes work in practice ​
• Provide business process expertise and input into the organizational design work
• Support organizational diagnostics with ongoing listening and formal interviews; summarize and report findings to senior leaders in partnership with the TMO Lead.
• Update process documentation and educational materials​
• Apply effective change management and collaborate across functions to ensure alignment and adoption of the new ways of working
• Build leader capabilities through training and coaching on OE methods and tools to enable the successful transition of transformation work to the business over time ​
• Contribute to the evolution of an Organization Effectiveness toolkit facilitating process improvement, innovation and embedding of best practices

KEY PERFORMANCE INDICATORS:

• Quality and execution of specific process optimization projects according to customer needs and expected outcomes delivered to cost, quality, and time
• Feedback from internal partners and clients (business leaders, TMO/TM&OD partners, HR Business Partners, business leaders) recognizing added-value of support
• Evidence of successful adoption of the optimized process in keeping with the target operating model from a variety of sources including org. diagnostic feedback, change management surveys, and team perspectives

EDUCATION AND EXPERIENCE  

• 7+ years organizational effectiveness, process optimization, and/or management consulting experience in a related area
• Expert in organizational effectiveness and process optimization tools and methodologies, such as Lean/Six-Sigma, process mapping, value stream mapping, continuous improvement, and RACIs
• Knowledge of agile methods, product management, product marketing, and/or technology organizations in mid to large size organizations
• Workshop design and expert facilitation skills with senior leaders and all levels of leadership (virtual and in-person)
• Seasoned at driving change, including mindset and behavior changes
• Effectively assesses complex, ambiguous situations with ability to create practical, clear and simple solutions with high impact
• Experience working and navigating fast-paced, global, matrixed environments
• Experienced at managing multiple projects and priorities concurrently
• Excellent verbal and written communication skills​, including senior leader level presentations
• Organizational development experience, including leadership coaching and team effectiveness,​ a plus

PHYSICAL REQUIREMENTS:

Domestic and international travel may be required up to 25% of the time​

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote  

Additional Information:

The US base salary range for this full-time position is $113,000.00 - $169,850.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.