Desktop Support Technician

Posted:
11/27/2024, 12:25:02 PM

Location(s):
San Jose Province, Costa Rica ⋅ San José, San Jose Province, Costa Rica

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.
They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.
They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

What You'll Do:

We are still growing with new and exciting opportunities – Be a part of our team!

Bill Gosling Outsourcing is currently looking for a  Desktop Support Technician to add to our Team. 

As a  Desktop Support Technician, you will:  

Support end users within our business for their basic Information technology related needs in relation to hardware and software.They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

Key Responsibilities

  • Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
  • Assist the business and operational/support staff with supporting  helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
  • Support IT Department with technology related tasks when required including data center and office cabling
  • Assist with team/ operational training on various applications.
  • Monitor daily operations and enhance processes to maximize technology efficiency.
  • Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including  hardware and software
  • Champion company core values and other company programs
  • Other duties as assigned

Education

High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

Post-Secondary education in a related IT field would be preferred

Knowledge of Information Technology  in relation to supporting Hardware and Software

Experience

Minimum six months of successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

Certificates, Licenses, & Registration

There are no personal certification, licensing, or registration requirements for this job

Why work with us? 

  • Performance Bonus and Annual merit increase 

  • Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid) 

  • Casual Dress Code 

  • Free counseling sessions 

  • Point-to-point transportation 

  • Asociacion solidarista 

  • Dental Benefit

  • SmartFit Partnership

  • Free parking for all employees 

  • Free coffee/tea all day long 

  • An amazing work culture where you can learn and grow 

  • Opportunities for internal growth within the company 

  • New site – beautiful new office setting with a view 

  • Onsite games room with a rest & relaxation area 

About us 

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.  With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

 

Where are we located? 

We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott. 

CHECK US OUT FOR YOURSELF

Twitter & Instagram: @bgocareers

Facebook & Linked: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French.  Please note that Information security responsibilities are based on role.

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

  • Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Ready to be part of something great? Apply today and let’s shape the future together!

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

Get to Know Us Better!

Curious about our culture? Wondering what a day in the life here looks like? Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers