Posted:
12/12/2024, 4:07:23 AM
Location(s):
Prague, Czechia ⋅ Capital City of Prague, Prague, Czechia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Technical Solutions Associate
Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
In this role, you will:
Assists with issue or incident investigations by gathering and documenting necessary information
Collects information to understand problems and identify their origin
Research precedents and known solutions for basic or routine problems
Assist with quality reporting and feedback
Provides day-to-day technical support for complicated internal and external systems hardware/software and connectivity issues to mitigate customer impact with a goal of first contact resolution
Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed
Provides high-level customer service to inquiries and issues
Learns/assists to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products
Seeks relevant information to ensure own understanding of complex information
Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)
Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other
Respond to queries promptly via work-approved tools (email, Slack, Excel, etc.)
Help coordinate stakeholder input and collaboration efforts when developing solutions to issues
Learn to think broadly and understand how, why, and when policies/processes are standardised and when they differ across the organisation
Execute tasks and provide data to support the implementation of holistic solutions that forge linkages between structure, people, process and technology
Apply understanding of fundamental statistical methods to complete basic tasks
Experience and qualifications:
6+ months of experience in a vocational role
High School or a related field; or equivalent related professional experience
being able to understand problems and identify their origin
Implement prescribed steps and ensure effective resolution, escalating troubleshooting if needed
Knows basics about infrastructure services
Familiar with cloud infrastructure services
Know basics about some concepts with systems (e.g. client/server architectures, the purpose of a database, how browsers and applications interact.)
Generate reporting and identify action items
tech knowledge:
Basic technical troubleshooting skills.
Knowledge of SQL and Excel is essential.
Nice to have:
Python, C++, other programming languages
Querybook, Splunk, Kibana, and Postman
Scrum/Agile methodologies
Automation experience, AI
Understanding of API, XML
Salesforce, Jira, Confluence
Analytical skills and proactive, solutions-oriented approach
Experience in working with big datasets.
Process simplification experience.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.Website: https://www.expediagroup.com/
Headquarter Location: Seattle, Washington, United States
Employee Count: 5001-10000
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Reservations ⋅ Task Management ⋅ Ticketing ⋅ Transportation ⋅ Travel