Posted:
2/10/2026, 4:00:00 PM
Location(s):
Maryland, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Education: Bachelor’s degree from an accredited college or university.
Experience: Eight (8) years of experience in higher education or academic affairs. Three (3) years of experience supervising or managing professional staff.
KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge of living-learning programs, alumni relations, advising, student affairs, residence life, and student organization operations.
Skill in managing or supervising staff and/or student employees.
Skill in oral and written communication.
Skill in communication, presentation, organization, and interpersonal interactions.
Skill in the use of Microsoft Office and Google Workspace products.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to work closely with students to support their needs, aspirations, and personal/professional development.
Ability to take initiative, work collaboratively, and manage competing priorities.
Ability to participate in evening work and occasional weekend and/or off-campus activities.
Ability to multitask while demonstrating a commitment to customer service.
Preferences:
- Master’s degree from an accredited academic institution.
- Experience and/or familiarity with honors students and/or living-learning communities.
- Experience with undergraduate students in crisis.
- Experience with qualitative and/or quantitative techniques related to evaluation and assessment.
- Familiarity with best practices and innovative initiatives in student affairs, career readiness, resident life, and/or alumni development in higher education.
- Good understanding of the complexity and diversity of a large public higher education institution.
Required Application Materials:
- Resume, Cover Letter, List of References
Best Consideration Date: March 4, 2026
Posting Close Date: N/A
Open Until Filled: Yes
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
For more information on Regular Exempt benefits, select this link.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
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Website: https://umd.edu/
Headquarter Location: College Park, Maryland, United States
Employee Count: 10001+
Year Founded: 1856
IPO Status: Private
Last Funding Type: Grant
Industries: Education ⋅ E-Learning ⋅ Higher Education ⋅ Personal Development ⋅ Universities