You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 8:00am - 5:00pm, 8-hour shifts, No weekends or holidays

Position Summary

Provides patient revenue management support throughout the revenue cycle, to include but not limited to: billing and collections, cash management and payment posting, and charge capture.

ESSENTIAL RESPONSIBILITIES
Payment Posting Rep II
•    Uses critical thinking skills to determine proper application of payments and adjustments.
•    Accurately calculates manual and electronic payer remittance data.
•    Accurately completes timely system entry of payments and adjustments.
•    Analyzes and monitors payer remittances, identifies inappropriate payer payments and adjustments.
•    Processes and performs patient refunds daily.
•    Completes research on payment and adjustment discrepancies, contacting the appropriate parties for resolution. Identifies areas where system rules could enhance productivity with remittance response rules.
•    Performs accurate record keeping and balancing procedures.
•    Performs other related work and support activities as needed.
•    Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
•    Achieves set key performance indicator targets.

Patient Financial Specialist Rep II
•    Performs efficient, timely and accurate follow-up of account activity.
•    Works guarantor credit balance worklists and refund guarantors when appropriate.
 
•    Works low dollar payment arrangement and initiates calls to negotiate higher payment plans.
•    Works new patient account balances where an existing payment arrangement is in place and update terms.
•    Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance.
•    Initiates and coordinates timely placement of accounts to bad debt agency.
•    Relieves the Receptionist and Customer Service team when coverage is short.
•    Assists with Financial Application processing as needed.
•    Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
•    Achieves set key performance indicator targets.

Health Information Management Rep II
•    Processes medical records fax requests.
•    Scans medical records into electronic medical record system.
•    Processes release of information requests.
•    Processes Birth Information sheets.
•    Performs chart deficiency analysis.
•    Schedules audit/vendor requests.
•    Manages in-error process.
•    Processes patient amendment requests.
•    Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
•    Achieves set key performance indicator targets.

Insurance Team Rep II
•    Processes insurance verifications and authorizations.
•    Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
•    Achieves set key performance indicator targets.
•    Obtains insurance benefits.
•    Verification of insurance and authorization.
•    Determines patient’s financial responsibility.

QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: Experience in a medical office setting preferred. Understanding of medical terminology and medical coding preferred.
 

Why MultiCare?

• Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

• Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

• Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

• Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

• Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

• Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.67 - $29.75 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.