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Job Description Summary:

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families.

Responsibilities And Duties:

50%
Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
25%
Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
10%
Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
5%
Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
5%
Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
5%
Performs other unit related duties as assigned.

Minimum Qualifications:

High School or GED (Required)BLS - Basic Life Support - American Heart Association

Additional Job Description:

• Field of Study: High school
• Years of experience: 1

SPECIALIZED KNOWLEDGE
Communication and customer service skills, conflict resolution, and diversity training. One yr. previous hospital experience recommended.


RESPONSIBILITIES AND DUTIES

40%
Greets patients and visitors at unit entrance. Arrives patient physically and in medical record. Gathers information to facilitate timely and accurate arrival for all Labor & Delivery patients. Applies unit visitor policies for all visitors.
30%
Maintains supply levels in Triage, turns over beds between patients, runs quality checks on department equipment, etc.

10%

Procedure scheduling and materials coordination: obtaining or planning for language services as needed, verifying upcoming procedure schedules
10%
Data input: manual delivery logs, infant security system admission, chart assembly, record transfers via secure portals, faxes, scanners
10%
Performs other unit support duties as needed.

Work Shift:

Night

Scheduled Weekly Hours :

24

Department

Labor and Delivery Unit 1

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment