About Us:
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com.

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. CDK values: Stay Curious, Own It, Be Open, Create Possibilities.

The Role:
The Director of Implementation Enablement is a pivotal leadership role responsible for shaping and executing the strategies that drive successful delivery and installation of our core software products. Reporting directly to the Vice President of Implementation, this individual will work closely with cross-functional teams—including Product, Customer Leadership, and Technical Operations—to create innovative, scalable, and efficient methodologies that support exceptional customer outcomes and organizational growth. The ideal candidate brings proven experience in automotive software implementation and support, a visionary approach to process improvement, and a collaborative spirit that champions both team and customer success.

Essential Functions and Responsibilities:

• Collaborate closely with d cross-functional partners from Product, Customer Leadership, and Technical Operations to define the strategic vision for implementation enablement and to design, refine, and standardize innovative delivery methodologies that are both scalable and tailored to varied customer segments
• Lead efforts to establish frameworks, toolkits, and best practices that ensure installations of our core software products are efficient, predictable, and measurable, while continuously transforming and improving these approaches to enhance scalability, repeatability, and customer satisfaction
• Analyze performance metrics and operational data to proactively identify areas for improvement, drive corrective actions, and communicate insights to executive leadership, all with the goal of increasing installation success rates and delivering an exceptional customer experience
• Foster a collaborative environment that encourages experimentation, creative problem-solving, and open communication with internal and external stakeholders, ensuring alignment of delivery priorities with broader business objectives and representing the Implementation Enablement team in key forums

Required Qualifications and Attributes:

• 10+ years of experience in software implementation, professional services, project/program management, or related disciplines, with at least 5 years in a leadership or enablement function
• Demonstrated success in designing and scaling delivery methodologies for complex software projects in fast-paced environments
• Exceptional leadership, and cross-functional collaboration skills
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions
• Excellent communication, facilitation, and stakeholder management abilities.
• Experience with change management, organizational development, and training program design
• Ability to thrive in a dynamic, rapidly evolving context and inspire others to embrace change
• Strategic Thinking: Anticipates future trends, creates long-term plans, and connects daily actions to high-level objectives
• Innovation: Identifies creative solutions to persistent challenges and encourages experimentation within teams
• Operational Excellence: Continuously pursues efficiency, scalability, and reliability in all implementation practices
• Influence: Builds consensus and creates buy-in among diverse stakeholders with varying interests
• Customer Focus: Prioritizes client needs and ensures implementation approaches deliver tangible value and positive experiences
• Results Orientation: Sets high standards for quality and accountability; meets or exceeds milestones and goals
• Collaboration: Promotes a team-first culture, leverages collective expertise, and partners effectively across the organization
• Adaptability: Navigates ambiguity, adjusts plans as needed, and maintains composure in high-pressure situations

Salary Range: $165,000 - $200,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.