Job Summary:

OPPORTUNITY AND ROLE 

Reporting to the SVP of TM1 Product, The VP of TM1 Events & Experience, will lead the company’s long term TM1 Event Management product strategy. This leader will be responsible for the product development and ownership of the Event, Offers, Experience, Identity, and Entitlements for the Company’s industry leading B2B product platform, TM1. They will develop the long-term strategy for the product area, be responsible for its growth, adoption, and expansion of capabilities. This highly visible role has extensive contact with other product, engineering and business partners.

THE JOB

As the VP, Product for TM1 Events & Experience, you’ll be responsible for leading an organization that develops and optimizes B2B products for the largest live event marketplace in the world. While inspiring and leading a team of world class product managers to drive the launch, rollout and development of our modern TM1 Events & Experience platform you’ll also engage fans to purchase tickets through our TM1 platform for the experience of a lifetime whilst maximizing revenues for Ticketmaster and our clients – all whilst ensuring that Ticketmaster continues to lead as an innovator in the global live entertainment industry and maintaining the highest levels of service for our clients and fans.

Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally. It’s key that we can showcase our breadth of content to fans, merchandise world tours and satiate the desire for die-hard fans to follow their favorite artist or team anywhere in the world.

As a leader in our organization you will be accountable for managing products, and product leaders, across our b2b Events, experience, identity and domains that are at the heart of the TM1 product suite.

While it is our products that drive the future of live entertainment, it is our people that make that vision a reality and beyond managing a global portfolio, you will build and mentor a high performing product team.  You will continuously focus on the people and create a culture characterized by a growth mindset, deep curiosity, collaboration and tenacity in support of insights-driven product development.

WHAT YOU'LL DO

• Develop, lead, and evangelize the product vision and strategy for the company’s TM1 platform.
• Manage and develop a team of product managers within a consistent, high performing culture of  product development. 
• Lead and define the development of the long-term product roadmap. 
• Work with product managers to prioritize, conceptualize, and program product development and  enhancement, including the identification of key deliverables, SLAs and KPIs for all products.
• Collaborate and partner with industry vertical leaders (Pro Sports, Arts & Theatre, Festivals, Venues, and  Promoters) and all global regions to identify product needs and opportunities and prioritize them into  the roadmap. 
• Prioritize and deliver business requirements across programs and initiatives and balance value vs.  complexity. 
• Prepare and deliver comprehensive communications to convey product vision and how it aligns with  enterprise strategy. 
• Support Ticketmaster’s domain driven design principles globally across various systems and  marketplaces. 
• Drive standards and accountability and foster a community of data-informed decision-making. 
• Leading an organization responsible for the entire product life cycle: - shaping the strategies, identifying priorities, crafting roadmaps, defining and prioritizing product requirements, delivery and post-launch care.
• To identify the missions necessary to realize our short-term strategic goals and to galvanize our teams to deliver the associated impact
• To identify and define the long-term strategic vision and roadmap for the products and strategic lines of business in your organization
• Formulating clear and coherent business cases to practically assess optimum investment options
• Removing roadblocks so that Product Delivery Teams can focus on delivering the desired impacts without friction
• The ongoing development of a world class team of current and future product leaders with a focus on attracting, maintaining and growing talent our ever growing Marketplace Product Management team.
   

WHAT WE NEED YOU TO BRING

• The ability to craft a narrative – breaking down complex problems and challenges, articulating an appropriate story to each of your internal and external stakeholder groups to achieve buy in, trust and ensure the necessary impact is delivered by your teams
• The aptitude to set out a clear vision – understanding the bigger strategic picture and how each of the missions plays a part in achieving our objectives. Able to reduce unnecessary noise to keep your team focused on continually delivering impact to shift those levers
• A listening ear - building strong ties across the global organization to maintain a Product voice and presence. In return able to provide first-hand transparency of priorities and progress
• Proficiency in making the tough calls – able to critically assess asks, wants, needs and make tough calls on what we will do, what we won’t do and in what priority those problems will be tackled
• The capacity to elevate the role of Product within the organization, from a service provider to a strategic partner that continually identifies and drives impact
• Directional leadership – the ability to influence, guide and mentor a team of highly capable product individuals to achieve both business goals, personal and professional development

• A finger on the pulse – staying informed and abreast of both the ecommerce and ticketing landscapes. Constantly learning from what’s going on around us and making astute product judgements to guide our path forward

ABOUT YOU

• Exemplary interpersonal skills.
• A commanding leader who is a respected and trusted part of the team
• Excellent presentation, written and oral skills.
• Strong attention to detail and highly analytical mind-set.
• Comfortable dealing with ambiguity and aptitude to propose solutions.
• Results and delivery focused with an eye for quality and scalability.
• Ability to adjust priorities and approaches.
• An emotionally intelligent, empathetic and respected manager

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$226,000.00 USD - $283,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.