The Software Engineering Manager leads a high-performing team to design, build, and scale the Four Hands e-commerce platform, combining people leadership with technical strategy and execution. This role partners closely with digital, product, and cross-functional teams to align technology solutions with business goals and ensure timely delivery. As a hands-on leader, the ideal candidate drives architectural decisions and modern development practices to deliver scalable, high-quality solutions that support company growth.

In This Role:

• Lead and deliver multiple concurrent initiatives across a fast-paced evolving e-commerce roadmap, balancing priorities while ensuring consistent, high-quality execution
• Partner with Product and Project Management to align priorities, clarify requirements, and ensure on-time delivery of impactful solutions
• Contribute to and help define the technical vision and long-term strategy for our e-commerce ecosystem, aligning architecture with company growth initiatives
• Bring a strong, informed perspective on modern architectures, tools, and development practices, guiding teams toward scalable, maintainable solutions
• Actively participate in architecture and key technical decisions, ensuring systems are performant, resilient, and aligned with best practices
• Evaluate and guide adoption of new technologies that improve scalability, speed, and developer experience
• Remove blockers, streamline processes, and create clarity in ambiguous or complex situations to keep teams moving efficiently
• Uphold and champion high standards for code quality, system design, testing and performance, leading by example through hands-on involvement when needed
• Collaborate with Product, UX, and business stakeholders to translate needs, ensuring solutions are aligned with customer experience and business outcomes
• Partner with broader IT and platform teams to ensure seamless integration, reliability, and consistency across systems and services
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

Leadership and Team Management

• Supervise and lead employee(s), with accountability for performance, development, and delivery outcomes
• Provide ongoing coaching, targeted training, and mentorship to develop team members’ capabilities, ensuring skills and knowledge align with role expectations and evolving business needs
• Monitor team performance, provide constructive feedback, and ensure alignment with company standards and expectations
• Promote a positive and collaborative team environment, encouraging employee engagement and teamwork
• Foster strong communication within the team, ensuring clarity of roles, expectations, and goals
• Identify and address skill gaps or performance issues promptly, implementing development opportunities and support plans as needed
• Encourage innovation by involving team members in problem-solving and process improvement initiatives

The Ideal Person

• 10+ years proven experience in software development, with a focus on ecommerce and customer-facing platforms and technologies
• 5+ years proven experience leading and motivating engineering teams, with a track record of building strong, engaged, and high-performing groups
• Bachelor's degree in Computer Science, Engineering, or related field
• Hands-on experience with web technologies (JavaScript, Node.js, modern frameworks) and cloud platforms (AWS, Azure, or GCP)
• Experience with agile development methodologies (e.g., Scrum, Kanban) and tools (e.g., Jira, Azure DevOps)
• Strong technical background with a clear point of view on modern development approaches (e.g., composable architecture, API-first, cloud-native)
• Experience operating in environments with multiple moving projects and shifting priorities
• Demonstrated ability to scale a team - hiring, structuring, and evolving it over time
• Strong communication skills with the ability to translate between technical and non-technical audiences
• Proven track record of delivering high-quality, scalable software solutions on time and within budget