Payment Ops Agent

Posted:
9/5/2024, 1:52:17 PM

Location(s):
Shanghai, China

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay’s Global Billing & Payments (GB&P) organization is a fast-paced, dynamic and creative area with responsibility for money movement operations across eBay. 120 teammates in 7 countries process over $8 billion transactions and 144 million invoices per annum for eBay Managed Marketplaces in 15 currencies & 14 languages.

GB&P's mandate is to protect the core by collecting revenue and protecting the financial integrity of our Buyers, Sellers and third Party Providers, getting it right first time, 24/7. We focus on operating smarter by building capabilities for top corporate initiatives that craft the customer journey. We innovate by extending the operational processes and capabilities to new internal clients and products.

Our Operations team is in charge of facilitating and processing all manual billing tasks and exceptions. We are looking for a strong contributor eager to develop in a fast-paced environment.

As Payment Operations Analyst, you will be responsible for:

  • Supporting billing and/or payment processes for buyer and seller transactions: issuing disbursements, reconciling payments, disputing chargebacks, reviewing proforma invoices, etc.
  • You will ensure all tasks are executed in compliance with our policies and regulations.
  • In our team, you will become a billing process authority with deep understanding in our tools and processes. In Billing Operations, we collaborate regularly with multiple ebay departments in cross functional initiatives providing you with continuous opportunities for personal development and growth.
  • We are an equal opportunity employer and value diversity at our environment.
  • Basis Qualifications:
  • You have an associate degree in Accounting, Economics, Finance or equivalent with proven experience in Accounts Receivable.
  • You are self-motivated, efficient, independent and possess excellent analytical and problem solving skills.
  • You are a great teammate with the ability to work across multiple offices and time zones in a very diverse setting.
  • You have excellent interpersonal skills that allow you to successfully collaborate with others.
  • You are flexible and willing to function in a constantly changing, demanding environment.
  • You are willing to be available evenings and weekends as required by billing and payment cycles.
  • You have advanced MSOffice skills (Word, PowerPoint, Excel and Access).
  • Interested?
  • Please apply through our eBay career site and tell us how you match with the role and what makes you a wonderful person to work with.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

 

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