Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Team Coordinator is for assigned administrative and customer service functions for the team/department. This position assists with clinician timesheet coordination and reimbursement processes and is responsible for handling incoming requests and inquiries from clinicians and clients, ensuring prompt resolution.

Clinician Timesheet Coordination - 60%

Monitors and follows up with new clinicians to assist with timesheet portal registration and assistance in completing first timesheet

Serves as team timesheet Administrator and assist with support such as password resets, admin approvals, etc.

Runs and distributes timesheet related reports, as needed

Prepares documents, presentations, and spreadsheets and maintains files as requested

Follows up with clients weekly to secure approvals through online portal

Follows up with clinicians with past due timesheets to ensure timesheets are submitted

Provides support to Production in answering any timesheet/expense related questions including process, policy, and technical/portal related inquiries

Conducts training regarding best practices and new processes


Clinician Pay & Expense Reimbursement- 30%

Professionally handles incoming requests from clients and clinicians and ensures that issues are resolved both promptly and thoroughly; answers questions and directs telephone calls

Resolves or appropriately refers questions, requests, complaints, and problems

Secures and uploads Confirmation of Assignment (CoA) and any mileage documentation to the booking to support the timesheet processing for select accounts

Serves as liaison between clinicians, Accounting, and internal division

Submits expense reimbursements for clinicians as needed

Administrative Support - 10%

Assists with mailings such as birthday cards and gifts, ensure W-9s and Direct Deposits are on file

Performs reporting as needed

Evaluate and identify opportunities to drive process improvements to positively impact customer experience

SECONDARY FUNCTIONS (IF APPLICABLE)

May assist with clinician scheduling as needed

May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

Communicates with external clients and clinicians

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

High School Diploma or equivalent required; Bachelor’s degree preferred

1+ year of related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to adhere to and exhibit the Company Values at all times

Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

Working knowledge of Salesforce or relative CRM systems

Strong attention to detail

Strong customer service mindset

Strong organizational and time management skills

Ability to work independently

Strong communication skills - both oral and written

Solid critical thinking and problem-solving skills

Ability to manage multiple priorities and/or projects concurrently

Ability to train others (including peers)

KEY COMPETENCIES REQUIRED

Action Oriented

Nimble Learning

Collaborates

Demonstrates Self-Awareness

Communicates Effectively

Instills Trust

Manages Conflict

Optimizes Work Processes

Customer Focus

Cultivates Innovation

Interpersonal Savvy

Resourcefulness


PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

Typical office environment - sedentary with typing, writing, reading requirements

May be able to sit or stand

Speaking, reading, writing, ability to use a telephone and computer

Ability to exert up to 10 lbs. of force occasionally

Ability to interpret various instructions

Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO Statement

Locum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.