JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alajuela location in the CRM division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Customer Service Telecommunication Specialist I, you’ll have to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.

What You’ll Do

• Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
• Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
• Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
• Perform outbound calls to Sales Representatives to confirm receipt of case information

• Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS),
• Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
• Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers,
• contractors, and vendors. Within the department, works with other employees to maintain adequate availability for
• customer support.
• Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required Oversee recruitment and development of staff

Shift: 9am – 6pm

Onsite position.

Required Qualifications

• High school degree
• +1 Year (s) of Experience in a customer service, product support, IT, telecommunications, or related role. Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
• Language Proficiency
• This position is office based Fully Bilingual (English and Spanish) / Required

Preferred Qualifications

• Experience in the biotech, bio-instruments or medical devices industries

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Costa Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Cr09Sal (Costa Rica)

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)