If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Your role and responsibilities

We are looking for a Client Care Advisor to join our fantastic Client Care team to help meet the growing business demand. As the first point of contact, our Client Care team are a vital part of our client relationships and experience.

As a Client Care Advisor, you will have varied responsibilities so that every day will be different. Greeting clients and their pets, talking to veterinary practices, arranging appointments, helping clients who call us are just some of the things that you will be involved in.

You will need to have previous experience in a fast-paced environment dealing face-to-face with clients (who may be worried or upset and need reassurance) and be confident with telephone work.

Previous experience within a veterinary or healthcare environment is essential. You must be passionate about pets, work to high standards and be a great team member. We are busy, so you need to enjoy working in a demanding environment whilst still being sympathetic, caring and professional.

This is a permanent, part-time position working. The role will involve covering shifts between the hours of 8.00am to 9.00pm. On average 24h per week. Depending upon the monthly rota, you will need to be flexible with your working hours/days, which may vary each week, including occasional weekend cover.
 

Specific experiences/qualifications/status/citizenship requirements

You must fulfil the following requirements:

• Have an excellent command of written and spoken English
• Maintain a professional and caring approach in all aspects of your work
• Provide evidence of your Right to Work in the UK
• Competent in use of Microsoft office and clinical systems for email, producing letters and report, recording accurate patient records, etc.

​Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Private Medical Insurance Vitality

Wellness program including:

• ​Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
• Local incentive freebies and rewards.

About us

Davies is one of Europe's largest and most diverse small animal veterinary referral centres, with a team of over 200 people.

We are situated in the beautiful Hertfordshire/Bedfordshire countryside, within 50 minutes of London by train.

Founded over 20 years ago, Davies is recognised as a leader in the veterinary referral sector, offering a diverse range of multi-disciplinary services.

We are also known for our pioneering sustainability initiatives within the industry, having gained the Investors in the Environment Green Award and won several other awards.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

If you would like to apply for this position or discuss in more detail please contact a member of our Talent Acquisition team [email protected]

Salary Value: £14,427;

Salary Description: per annum;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]