At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

At eBay, we connect people and build communities to create economic opportunity, supporting millions of sellers and buyers in more than 190 markets around the world.  Over $73B of merchandise is sold on eBay every year and eBay continues to win awards for our actions in the areas of sustainability and responsible business.

eBay’s founder, Pierre Omidyar said “You have to build trust before you begin a transaction.”  This is as true today as it was when Pierre said it over 20 years ago.  eBay is the Trust handshake between our buyers and sellers.

Fast-paced, dynamic, and proactive, eBay’s Trust team is dedicated to making eBay a safe and trusted platform.  For eBay, nothing is more important than trust. The vast majority of transactions on eBay go perfectly and when things go wrong our buyers and sellers can almost always make things right.  In the cases where buyers and sellers cannot work things out, the policies, operations and user experiences that the Trust team manages come into play.  Key areas of focus of the Trust team include seller protections, the post-purchase experience, customer reviews, the eBay Money Back Guarantee, seller performance and platform communications.

We’re incredibly proud of our work to establish a trusted global marketplace, but we’re not complacent. Our promise to the hundreds of millions of eBay’s customers is to remain steadfast in our efforts to provide the safest, most secure, and most trusted marketplace, for buyers and sellers, around the world.

As Senior Manager, Live Commerce Protections, you'll help shape critical protections policies and experiences that govern transactions on eBay’s innovative live commerce platform, where buyers and sellers connect, interact, and transact in real-time. Partnering closely with Risk Management, Data Science, Customer Support, and the Live Business Unit, you'll identify opportunities, launch critical policies that enable safe scaling of the eBay Live platform. Your work will directly build trust, drive customer loyalty, and ensure safer, more satisfying buying and selling experiences that will define the next chapter of commerce at eBay.

What you will accomplish:

• Protections Strategy Development: Own and develop end-to-end post-purchase protections strategy to ensure buyers and sellers can transact safely and with confidence in the live commerce environment. Champion solutions tailored to the unique needs of live video-based transactions, balancing customer needs, marketplace differentiation and financial feasibility

• Policy Creation & Enforcement: Define, operationalize and enforce policies related to eBay’s protection programs. Partner with Analytics/Data science, Product, Customer Service and other cross-functional partners to ensure policy precision and fairness across user segments. Develop operating rhythms to ensure consistent policy adherence and policy adaptability as Live commerce and business needs evolve

• Performance Measurement: Establish success metrics for post purchase protections performance. Measure, test, and track performance, providing regular updates and actionable insights to leadership related to protection outcomes. Leverage insights to inform forward-looking roadmap prioritization

• Influence Senior and Cross Functional Leadership: Collaborate with senior Live Business, Product, and Risk partners to align protections with the broader eBay Live growth and customer experience strategy. Build and deliver high impact analyses and presentations to secure approval and/or resources

What you’ll bring:

• Experience: 7–10+ years of relevant experience in eCommerce, trust and safety, strategy and operations, management consulting, or a related field
   

• Strategic and Structured Thinking: Ability to define long-term policy strategy while managing near-term execution; skilled at simplifying complex issues into actionable insights
   

• Operational Excellence: Proven track record of owning business-critical workflows with high attention to detail, rigor, and accountability
   

• Analytical Acumen: Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions
   

• Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners
   

• Customer Centricity: Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies

• Collaboration and Adaptability: High EQ and cross-functional fluency, with a collaborative approach and ability to navigate ambiguity

The base pay range for this position is expected in the range below:

$101,200 - $174,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

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