The Senior Systems Management Specialist is a hands-on technical expert within the Global Architecture & Operations team, responsible for the availability, performance, security, and stability of InterSystems EHR solutions—primarily supporting US customers, with global support as needed.

This role spans on-premises, cloud, and managed service environments, working with InterSystems products such as TrakCare, HealthShare, Personal Community, and IRIS. You’ll play a key role across implementation, production support, architecture, and operational readiness, partnering closely with internal teams, customers, and partners.

You’ll take ownership of complex systems, lead incident response and troubleshooting, and contribute to automation, standards compliance, and continuous service improvement.

Key Responsibilities

Systems Management & Performance

• Provide senior-level, hands-on support for production and implementation environments on Linux (RHEL) and other supported platforms
• Install, configure, upgrade, and maintain InterSystems platforms and applications
• Ensure system availability, performance, security, and data integrity
• Monitor system health, integrations, background jobs, and scheduled tasks
• Lead complex troubleshooting and performance analysis
• Proactively identify risks and implement corrective actions aligned with SLAs and best practices

On-Call Support & Incident Response

• Participate in 24x7 on-call rotations and provide escalation-level support
• Lead incident investigation, resolution, root cause analysis, and documentation

Implementation & Delivery

• Support customer implementations, upgrades, and migrations
• Advise on server architecture, configuration, and sizing
• Support patching, backups, disaster recovery, failover testing, and security remediation
• Contribute to automation and continuous improvement initiatives

Documentation, Training & Collaboration

• Create and maintain technical documentation, runbooks, and operational playbooks
• Deliver and support internal and external technical training
• Collaborate with pre-sales, customers, partners, and global teams to support delivery and operations

Experience & Qualifications

• Extensive experience supporting mission-critical healthcare systems
• Strong Linux (RHEL) system administration skills; Apache experience required
• Experience with InterSystems IRIS and/or Caché, and/or TrakCare or HealthShare
• Proven ability to troubleshoot complex, multi-tier environments and lead incidents
• Experience with AWS, virtualization, monitoring, scripting, and automation
• Operational experience with healthcare interoperability standards (HL7, FHIR, CCDA)
• Experience in ITIL-aligned or managed service environments
• Relevant technical certifications are a plus
• 5+ years of relevant experience.

Education

Bachelor’s degree in Engineering, Computer Science, IT, or related field

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.