Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales.
Product Support Specialists (PSS) are the initial point of contact for clients needing support with their Symplicity software. Their goal is to provide exceptional service both internally and externally.
The PSS provides telephone, chat and helpdesk support; troubleshoot and test bugs; write internal support and training notes; train clients and new staff on Symplicity systems; assist with QA where needed; help write product requirements; produce client training materials; and collaborate with other internal staff members.
Symplicity is the market leader in employability solutions. We help companies find talent, we help higher education institutions fill skills gaps and we help new graduates start their careers. Used by more than 30 million students worldwide, our comprehensive suite of products touches the complete student lifecycle: from admissions to alumni engagement, Symplicity's products span career services, counseling, student conduct and campus life.
We are Great Place To Work certified.
Come join our team!