As Intercompany Service Analyst, you will be part of the Intercompany Services team, critical to the successful execution of multiple intercompany (manufacturing to affiliate warehouse) areas of responsibility. In this role, you’ll be responsible for arranging domestic and international shipments, providing internal customer service for product shipments, ensuring EX/IM requirements are met, and performing specific replenishment transactions.

Your Responsibilities:

• Responsible for exceptional customer service and trade compliance accuracy to internal and external partners for all shipments from manufacturing sites to affiliate warehouses.
• Transport planning, transport ordering, shipping documentation, monitoring of operational progress and associated exception handling.
• Monitoring freight payment and associated extra cost management (control of invoices which do not match system based freight and extra costs invoice accruals).
• Responsible for day-to-day communication with transport and logistics service providers, in particular when making provisions for peaks in transport demand and managing through capacity bottlenecks.
• Resolution of customer service issues (product damage in transit, temperature variances, reports of missing product or documentation, delayed shipments, etc.).
• Handle export orders with additional attention because of the inherent complexity of these orders and different requirements by country.
• Returns orders processing in coordination with cross-functional teams.
• Communicate clearly to key stakeholders any changes in product availability or delivery timing.
• Assist in coordination of new product launches within business/affiliate are aligned with global launch maps and supply is available.
• Regularly review affiliate inventory levels and order due dates to identify changed requirements and priorities. Provide recommendations and risk management strategies for demand management processes and existing PO requirements.
• Perform purchase order creation and changes in SAP as needed, communicating all changes to key stakeholders in a timely manner.
• Build and maintain effective cross-functional relationships with Commercial Supply Chain and other business leaders (Global Supply Chain, Manufacturing, Regulatory, Quality, Finance, etc.).

What You Need to Succeed (minimum qualifications):

• Degree in Supply Chain Management (alternatively, CPIM certified or in progress) or applicable experience.
• Understanding of Supply Chain concepts, tools and business processes including knowledge Manufacturing Operations, Planning, Logistics, EX/IM, SAP, Warehousing, understanding of Quality and Regulatory.
• Customer service focus, proven record of success in resolving conflicts and problem solving.
• Effectively collaborates cross-functionally (Commercial, R&D, Manufacturing, Quality, Finance, Marketing, Sales), at the leadership and broader team level.
• Excellent communicator; ability to influence broadly.
• Proven learning agility.

What will give you a competitive edge (preferred qualifications):

• Experience in Export and International Trade.
• Project Management experience.
• APICS certification.

Additional Information:

Travel: up to 20%

Location: Elanco Solution Center Sp.z o.o., rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Open and inclusive environment which is supportive and welcoming of all diversity strands
• Animal-Friendly office
• Theatre tickets discounts
• Language learning platform