Posted:
9/10/2024, 1:00:36 AM
Location(s):
Lesser Poland Voivodeship, Poland
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
The team
We represent Hitachi Vantara to enterprise clients across industries, in North America and Europe, Middle East, Africa regions. We are establishing business relationships to understand and solve customer challenges related to orders, invoices, and payments so that we can deliver the best financial results. We collaborate as a team and cross-functionally to ensure a smooth cash collection process and timely receipts.
What you’ll be doing
The Cash Collection & Allocation Team member is responsible for contacting external Hitachi Vantara customers regarding invoice payments. Collectors speaking local languages and English are the first point of contact in case of invoice disputes and they coordinate dispute resolution with other internal departments. Collectors also provide customer accounts statements and other required invoice-related documentation to customers upon request. After the cash is received into bank, the cash allocation process needs to be performed. The Cash Collection & Allocation Specialist needs to resolve any payment discrepancies and prepare final booking to GL. Several reports need to be prepared throughout each month i.e. aging report, unapplied cash report. All team members contribute to customer aging quality, DSO results, cash forecast accuracy, low bad debt reserve and timely resolution of collection challenges. We also report our KPI’s to US corporate and local field finance management, controllership, and treasury. The Team is actively participating in OTC continuous improvement projects (both top down and bottom-up initiatives) and testing outcomes. Teamwork, communication, customer service skills and a can-do attitude are what it takes to be successful in this team.
What you bring to the team
• Fluent in English and French to enable you to speak directly with customers and colleagues
• Experience in Accounts Receivable process - At least 6 months (interpreting data and customer contact)
• Attention to detail, numerical ability, and good command of MS Excel - For cash allocation & reporting tasks
• Courtesy and professional manner of communication to establish deep and successful relationships
• Accuracy, accounting literacy and problem-solving skills to resolve invoice and account statement enquires
• Excellent time and task management to ensure appropriate prioritization
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Website: https://www.hitachivantara.com/
Headquarter Location: Santa Clara, California, United States
Employee Count: 5001-10000
Year Founded: 2017
IPO Status: Private
Industries: Consulting ⋅ Information Technology ⋅ Training