The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:  

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.  
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.  
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.  If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or [email protected].

Job Description

The University of Nevada, Las Vegas invites applications for IT Support Specialist, School of Nursing [R0144996].

ROLE of the POSITION

The IT Support Specialist provides technical assistance and support for IT resources to faculty and staff in the School of Nursing. The IT Support Specialist troubleshoots and resolves technical issues, maintains information about IT assets, and works with the Educational Technology and Innovation manager to ensure the efficient utilization of these resources within the school. The IT Support Specialist provides excellent customer service, communicates effectively with users, and contributes to IT projects and initiatives. 

Duties include but not limited to:

• Analyze, diagnose, and resolve software, hardware, and configuration problem on office computers and peripherals.

• In addition to face-to-face support, use tools like email, chat, phone, online conferencing and remote desktop support to maximize efficiency and customer satisfaction.

• Effectively manage field support appointments.

• Communicate issues, status and changes to both technical and non-technical customers.

• Ensure timely updates of assigned requests.

• Offer support and guidance in the effective use of available information technology resources.

• Document all client interactions, issues, and resolutions accurately and thoroughly in the IT service management system.

• Set up new or relocate existing computers and IT hardware as required.

• Manage inventory of computer and other IT hardware.

• Assist with IT projects to improve quality and availability of IT resources for School of Nursing faculty and staff relating to teaching and research, such as IT system upgrades, migrations, and new information technology implementations.

• Procure new hardware as required and ensure proper fulfillment by tracking hardware through the procurement process.

• Convert exam or test bank questions written by SON faculty or other subject matter experts to current Question & Test Interoperability (QTI) standards for use within our learning management system.

• Where required, assist the Educational Technology Manager with projects to ensure that SON courses are accessible to learners as required by Section 504 of the Rehabilitation Act of 1973 and Titles II and III of the Americans with Disabilities Act.

• Provide prompt and professional assistance to clients experiencing IT related issues, ensuring a high level of customer satisfaction.

• Act as a liaison between clients and technical teams, ensuring clear communication and a seamless customer experience.

• Build and maintain strong relationships with clients by consistently delivering exceptional service and support.

• Assist users in understanding new technologies and software updates, ensuring they feel confident and empowered in their use

PROFILE of the DEPARTMENT/COLLEGE

The School of Nursing at UNLV offers CCNE-accredited programs leading to a BSN, MS (nurse practitioner and nurse educator tracks), DNP, and PhD (Educator and Interprofessional Health concentrations and DNP to PhD).  For more information, visit us on-line at:   http://www.unlv.edu/nursing

MINIMUM QUALIFICATIONS

This position requires a Bachelors degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 1-3 years experience in troubleshooting and resolving computer and other IT issues for end users in complex organizations as well as remediating digital content for accessibility. Credentials must be obtained prior to the start date.

PREFERRED QUALIFICATIONS

Preferred experience working with academic faculty in a higher education setting.

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary competitive with those at similarly situated institutions.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:

  • Paid time off, sick leave, and holidays

  • Excellent health insurance including medical, dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• A comprehensive onboarding program, Rebels: Onboard

• Opportunity for career advancements to leadership roles

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates’ materials will begin on 11/8/24.

Materials should be addressed to Ezra Needham, Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at (702) 895-3504 or [email protected].

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, R0144996 in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: [email protected], or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: [email protected]; or to both. 

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty

Exempt

Yes

Full-Time Equivalent

100.0%

Required Attachment(s)

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted.

Posting Close Date

06/2/2025

Note to Applicant

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified,  HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. 

References will be contacted at the appropriate phase of the recruitment process.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.  

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Recruitments that provide a work schedule are subject to change based on organizational needs.