Who we are

Nirvana is on a mission to modernize commercial insurance and enable a safer world. Our technology platform delivers modern insurance & risk management to not only help our customers protect their businesses but actually improve safety for everyone.

To start, we’re transforming the legacy, $750B+ commercial insurance industry through cutting-edge predictive models using real-time IoT data (~50B connected devices by 2030), automation to deliver instantaneous quotes & faster underwriting, & proactive, and data-driven insights to help customers prevent accidents.

 Backed by top-tier VCs including General Catalyst & Lightspeed Ventures, Nirvana became the fastest insurtech EVER to launch in Jan 2022 and crossed >$10M run rate in under 6 months, more than 2x faster than best-in-class insurtechs. Our leadership team has helped scale multi-billion dollar companies from scratch including Samsara, Rubrik, Acko & Flexport, and includes industry veterans from Hiscox, AIG, The Hartford & RLI.

About the role

We’re looking for a Claims Operations Associate who is excited about a unique opportunity to help build modern commercial insurance from the ground up! 

In this role, you will play a critical role in driving Nirvana’s world class claims organization by helping insureds and agents report new losses and provide updates on claims previously reported directly to Nirvana or our third party administrator. 

We’re a distributed team spread across the US and India, with offices in San Francisco, CA & Columbus, OH.

What you’ll do

• Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses. 

• Communicate effectively while entering data accurately into our claims management system. 

• Provide high level claim insights for losses previously reported, such as claim number, the name of the handling adjuster and their phone number and/or email address. 

• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization. 

About You

• 2+ years of experience in a call center environment or a customer facing role where strong communication, time management, attention to detail, and efficient handling were essential to success. 

• Commercial Insurance background a plus

• Strong property and casualty exposure in auto preferred

• Proficient in Microsoft Office and Google Suite

• Strong communication skills, both written and verbal

• Experience in high-growth fast paced environments. 

• Strong collaborator with team members based across multiple teams and organizations. 

• High school diploma or equivalent. 

• Must be willing to work 9am - 6pm EST

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Flexible PTO

• Work from home friendly

• #LI-Remote