Job Description

Job Description

Sabiha Gökçen International Airport
Station Manager
AirAsia X
Full time

YOUR ROLE AS A :

AirAsia X is seeking a dynamic and competent Station Manager - Sabiha Gökçen International Airport to be part of the best airline team in the sky!

The overall purpose of the role is to ensure the effective and efficient management of our station in Istanbul. The position is accountable for on-time departures, baggage handling, excess baggage collection and travel document compliance. The Station Manager is also responsible for maintaining the highest level of safety, security and service standards for ground operations at the station.

If you’re ready to lead from the frontlines and keep the spirit of AirAsia X flying high in Istanbul — we want to hear from you.

WHAT YOU’LL CHAMPION : 

• Ensure optimum payload, safe, efficient, and on-time departures
• Oversee passenger, baggage, and cargo handling in line with company procedures
• Monitor Ground Handler performance to meet AirAsia X service standards
• Ensure full compliance with company accounting procedures at the station
• Maintain strong working relationships with local government and regulatory bodies
• Provide leadership and support to station personnel, ensuring operational manuals are updated and accessible
• Manage and be accountable for any monetary transactions at the station
• Coordinate with agencies to enhance performance and profitability
• Recommend and implement process improvements to boost efficiency and reduce costs
• Submit daily and monthly reports to Headquarters on time
• Make operational decisions within authorized scope, escalating when necessary
• Strive for zero defects in ground handling services
• Ensure on-time performance through effective coordination with Ground Handlers and CIQ authorities
• Represent AirAsia X in airport-related meetings and official functions
• Liaise with CIQ, police, civil aviation, and other security authorities as required
• Verify and approve invoices related to station operations before submission to Finance
• Respond to guest complaints with prompt and appropriate remedial action
• Ensure station expenditures remain within budget
• Ensure station operations comply with regulatory safety, security, crisis, and emergency standards
• Compile and maintain all required reports, statistics, and budgets for the station
• Oversee revisions and updates of station manuals and compliance with audit requirements
• Maintain authority to make decisions related to low-risk safety/security events and escalate higher-risk issues as needed
• Ensure ground operations are conducted in accordance with applicable regulations and AAX standards

WHO YOU ARE:

• Diploma/Degree in any discipline or equivalent extensive experience in airport operations
• Minimum 5 years of experience in team leadership within airline ground operations, preferably as a Station Manager
• Excellent interpersonal, communication, and stakeholder management skills
• Proven ability to build and manage relationships with airport authorities and regulators
• Skilled in managing a diverse, shift-based workforce
• Proficient in:
• Government regulations (customs, immigration, CIQ matters)
• Company policies and SOPs
• Dangerous goods handling
• Aircraft loading procedures
• Flight security and incident reporting
• Safety and ground ops protocols
• WHERE YOU’LL GO:
• Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. 

WHAT YOU’LL ENJOY :

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. 
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 
• A unique Allstar culture like no other

OUR HIRING PROCESS :

Application received
Candidate screening
Interview(s) and assessment(s)
Background check and/or other assessments
Offer and negotiation

GET TO KNOW AirAsia : 
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US :
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.