KEY JOB FUNCTIONS

• Advocates for Lead Technicians company-wide
  • Demonstrates and maintains an expert level of knowledge in all phases of field operations (Residential, Commercial, Enterprise, MDU, NOTF, Safety, etc.)
  • Standard bearer for Lead Technician qualifications and skill set
  • Liaison between Lead Technicians and central functions at headquarters
  • Maintains a high level of rapport with all Lead Technicians across the company
• Coordinates with key stakeholders in all departments to support the continuous improvement of Field Operations business practices
  • Works with Learning & Development to develop and publish standard operating procedures and best practices documentation
  • Observes and verify that training materials remain current and relevant
  • Participates in the creation and delivery of new training content
  • Participates in the new technology launch as a representative of the field technician
  • Leads the Wi-Fi Excellence team and advocates for field technicians on all Wi-Fi related issues.
• Monitors operational KPI reporting, including performance and scheduling metrics.
  • Assists in weekly KPI analysis and reporting
  • Provides coaching to local leaders on KPI performance as needed
  • Monitors weekly time sheet reporting
  • Serves as the primary field technician activity management SME
  • Ensures that technician quality standards are held to the highest level by monitoring and reporting on QC goals

• Assists with contract labor partner performance management.
  • Observes and reports on contract labor partner activities
  • Assists lead technicians with managing their local contract labor force including the oversight of QC goals.
  • Assists in billing verification and contractor scheduling as needed

• Assist in maintaining and updating the uniform program
  • Coordinates with uniform vendor to maintain a smooth operating relationship while controlling cost
  • Coordinates with local offices to ensure that all uniform-related needs are met
• Maintains a balance of field vs office time as directed. 
  • Conducts weekly ride-outs with field personnel
  • Conducts safety observations on field personnel
  • Visits each system office twice each year (overnight travel required)
  • Deploys anywhere in the company during emergency operations and serves as a boots-on-the-ground advisor and additional supervisor.
• Performs other duties as assigned

Qualifications

• BT4 Lead or equivalent work experience preferred. 
• Demonstrate a positive attitude and leadership skills
• Possess strong writing and presentation skills
• A minimum of 5 years of relevant industry experience.
• Strong knowledge and experience working with fiber; splicing and troubleshooting
• Ability to work as team leader or independently as required by current priorities
• General PC knowledge; Excel, Word, PowerPoint, Teams, and Outlook required
• Detail oriented: Exceptional organization and record keeping skills
• Associate degree preferred

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.   
 
Armstrong is an Equal Opportunity Employer.