Please note permanent roster:

• Monday 9.00am - 4.30pm
• Tuesday to Thursday 11.00am - 4.30pm
• Friday 8.30am - 4.30pm

You will be joining one of our Multi Channel Branches!   
 

What is a Multi Channel Branch? 

•  Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

•  After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: 

•   Assist customers with general banking transactions, answering questions and queries  

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels 

• Work with customers to use our in-branch technology and digital banking options    

• Complete Financial Health Checks to assess customers’ financial needs  

• Process applications for personal loans, credit cards and associated products    

• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  

• Be provided with continuous training and development to support your career aspirations  

We’re interested in hearing from people who have:   

•    A passion for delivering outstanding customer service with every interaction  

• The ability to have great conversations and confidence to ask challenging questions   

• Problem solving attitude and curiosity in finding the right solutions   

• An open approach to learning new things and goal oriented  

• An ability to work collaboratively as a team to deliver a seamless customer experience  

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