Personal Assistant to Managing Director and Business Support

Description -

*Please be aware that this is a temporary position (fixed-term contract)!

Job Responsibilities:

General admin tasks:

• Deal with request from supervisor for meeting requests

• Arrange travel for supervisor (including flight/train/accommodation booking; arranging visa documents; preparing and filing of expense reports)

• Organize and coordinate meetings, trips and off sites (includes managing of logistics, agency management and effective budget management plan vs actual costs)

• Maintain calendar of departmental events and meetings

• Be responsible for maintaining the HP Share Points

• Maintain vacation calendar for direct staff and ensure appropriate backup planning and Calendar management

• Pro-actively propose content for presentations for meetings like All employee calls/webcasts, etc. and interact with key stakeholders to get the requested data in time and with the right quality (slides and - if needed - speaker notes)

• Handle incoming postal mail and calls

• Compile data for reports

• Assist with administrative tasks associated to the department's budget

• Order equipment and services via HP standard approved tools and processes

• Manage and approve purchase orders on supervisor's behalf

• Classify, organize and process documents requiring signature

• File and maintain records as per HP requirements and guidelines

  

Business support tasks:

• Compile and review reports detailing performance indicators, sales trends, and other sales data- related analysis.

• Support day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handle a limited number of highly complex customer accounts.

• Collaborate with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.

• Help resolve highly complex customer issues (e.g., distribution, pricing) and proactively follow- to assist external-facing customer service representatives.

• Own resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicate status and assists junior non-exempt members in resolution of escalated issues.

• Ensure resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

• Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology and business processes

• Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools.

• Develop visualization, user experience and configuration elements of solution design.

• Execute and coordinate requirements management and change management processes.

• Operates as a team member and advise on methods to improve business processes.

• Consider the business implications of the application of technology to the current and future business environment.

• May lead the training of clients and peers.

Education and professional experience required:

• Typically a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 3 years related experience or a Master's degree and a minimum of 2 years of experience.

Personal skills and qualities:

• Excellent communication skills in Greek and English (verbal, email, phone and presentations)

• Excellent customer, telephone, oral and written communications skills

• Analytical troubleshooting and problem-solving skills

• Time management skills and working with tough deadlines

• Strong teamwork skills.

• Excellent collaboration with admin assistants at all levels - internal and external

• Fast learner of internal processes and policies.

• Demonstrated project management skills.

• Understanding of compliance issues.

Technical skills (procedures and documents the employee has to be acquainted with):

• Advanced general administrative skills/knowledge

• Excellent knowledge of standard MS Office (Word, Excel, PowerPoint, Outlook, SharePoint)

• Extensive knowledge of company policies and procedures to complete complex tasks in creative and effective ways

*Please be aware that this is a temporary position (fixed-term contract)!

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

#LI-POST

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Greece)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"