Job Summary

Responsible for the structure and daily operation of assigned physician practice site(s), managing, and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site(s) with a focus on quality and customer service. Manages multiple sites and specialty programs.

Essential Functions

• Oversees/assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards, and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures/standard work needed for site/service and participates in writing, reviewing, and revising site/service policies/procedures/standard work.
• Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Health's mission. Responsible for monitoring patient satisfaction data and meeting established targets. Ensures that staff deliver an exceptional experience and respond to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with dyad leadership, assists in the development and management of the operational and capital budgets. Oversees/responsible for monitoring and managing labor and expenses within the practice. Collaborates or assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Oversees/monitors time and attendance record and prepares/reports payroll for staff.
• Responsible for employee engagement/satisfaction and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating, and monitoring change within the office. Holds regular team meetings and is responsible for timely communication with staff, providers, and other leadership.
• Oversee/participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Engages in process and improvement initiatives. Makes and implements recommendations to improve operations and to implement new services for areas of responsibility.
• Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation/compliance requirements.
• Oversees and mentors’ leadership team, supporting operations of multiple sites, specialties, and programs (typically 3 or more), etc.
• Supports dyad leadership with cost, quality, and provider/patient satisfaction.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• Bachelor's Degree or equivalent in business, management, health care administration or a related area
• 5 years of relevant experience in health care/medical practice or related
• 3 years of relevant experience in recent and relevant supervisory or management

Preferred

• Experience with Electronic Medical Records and other medical practice systems

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Hughes Professional Center - 4100 Lake Drive - Grand Rapids

Department Name

Administration - Orthopedics - CHMG West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 6:00 p.m

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.