Anticipated End Date:

2024-11-29

Position Title:

Product Director, Crisis Management Platform

Job Description:

Product Management Senior Director serves a critical role on the Carelon Behavioral Health (BH) Product and Strategy team. Working with our BH business, this Director will be responsible for overall product build, performance, and implementation of complex strategies to enhance the BH Crisis Management Platform and olutions and expand into new markets/segments.  This Director will also be responsible for bringing the voice of the market to the organization to manage and enhance existing product features to retain competitive advantage.

They will drive standardization of product capabilities across programs and regions to promote efficiency and scalability within and across products.  They will be responsive to the needs of all customers and lines of business spanning public sector, employer, health plan and health systems across both Risk and ASO models.  They will become a thought leader within the organization, develop and retain a deep expertise in national developments and state approaches to enhancing the crisis system. The Product Director will represent Carelon BH with internal and external stakeholders and work across departments to secure funding and resource investments to improve the BH care experience for consumers, especially those in crisis across our markets.   This position can work In a hybrid way from any US Elevance Health corporate work location.

How you will make an impact:

• Develops, implements and maintains competitive product platform.  Responsible for the long-term vision and strategy for the Crisis Solutions product and maintenance of a product specific business plan. Accountable for execution of business plan and approved business cases to bring new features to market.

• Partners with product managers to achieve superior execution of product strategy in the marketplace. Coordinate presentation, communication, and implementation of all phases of product lifecycle.

• Tracks individual product performance by benefit design, market segment and sub region. Monitor product performance and the competitive environment to ensure products meet competitive and legislative needs.

• Supports the development of short and long term strategic product plans in support of market, sales and profitability objectives. Develop and maintain a product roadmap to communicate the vision and strategy to internal stakeholders and the market.

• Identifies system needs to support short and long term product strategy. Develops system requirements and ROI. Work with sales, accounts, and marketing to refine the value story for each product and serve as "sales engineers"

• Serve as a product expert to core clients, sales and account management. Leads discussions, presentations and user groups with customer advisory boards, consultants and prospects to gather market intelligence and identify business problems to solve.

• Collaborate with matrix partners across the company to deliver product solutions in a timely and effective manner. Champion initiatives across business units and serve multiple and sometimes disparate stakeholders with different priorities.

• May lead effort or manage project teams in the implementation of complex regional and companywide initiatives including portfolio repositioning in a market, legislative changes, network/provider changes/ medical management program and policy initiatives, etc.

Requires a BA/BS degree and a minimum of 7 years of related experience; or any combination of education and experience, which would provide an equivalent background. MBA preferred.

Highly preferred:

-Demonstrated results in technology product management, product development, market strategy, healthcare or behavioral health consulting, BH program management, and Market Research.

-SaaS and cloud-based platform product development highly preferred - where platform users include community-based staff of behavioral health providers, hospitals, and crisis contact centers.

-Experience Behavioral Health products or services: Managed Behavioral Health programs, Crisis solutions, Employee Assistance Programs, BH care directly as a (provider organization or via digital product(s)).

-Understanding of Crisis System of Care at a county or state level- including mobile crisis, crisis stabilization services and outpatient treatment and support.  Understanding of the Crisis continuum and governance capabilities including quality, network development, braided funding, stakeholder engagement and the crisis line service.

Job Level:

Director Equivalent

Workshift:

Job Family:

MKT > Product, Prog/Proj & Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.