Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Microsoft ASP.NET
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a .NET Application Support Engineer of strong ASP.NET MVC expertise to handle client queries, resolve production issues, and implement enhancements. Provide L2/L3 support for live web applications, ensuring minimal downtime and high client satisfaction through quick fixes and proactive improvements.

Roles & Responsibilities:
- Respond to client queries via tickets, email, or calls analyze and resolve issues in ASP.NET MVC applications within SLA timelines.
- Troubleshoot and fix bugs in back-end (C#, SQL Server stored procedures) and front-end (jQuery, JavaScript) components.
- Implement minor enhancements, hotfixes, and feature updates based on client feedback, including database optimizations and UI improvements.
- Perform root cause analysis (RCA) for recurring issues, monitor application logs, and suggest preventive measures.
- Collaborate with development and QA teams for deployments, testing fixes in staging environments before production rollout.
- Document resolutions, update knowledge base articles, and mentor junior support staff on technical resolutions.
- Refinery Functional knowledge

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft ASP.NET.
- Good To Have Skills: Experience with modern web frameworks such as Angular or React.
- Strong understanding of software development methodologies, particularly Agile and Scrum.
- Experience with database management systems, including SQL Server or Oracle.
- Familiarity with cloud services and deployment strategies.

Additional Information:
- The candidate should have minimum 12 years of experience in Microsoft ASP.NET.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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