C.H. Robinson is seeking an Account Manager to join our customer team in Istanbul, Turkey. 

As Account Manager, you will be accountable to drive growth and maximize retention for a defined customer portfolio. You will create demand, identify new wallet share opportunities, and sell creative solutions aligned to their customer’s needs.  

As the primary point of contact for our customers, you are additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. You will collaborate closely with cross functional teams to ensure an optimal customer experience. 

Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consist of, but are not limited to, the following: 

• Serve as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate 

• Stay informed of changes within the customers’ business, industry, and sector; applies that knowledge to identify new opportunities 

• Analyze and shares customer specific data insights, process requirements, and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers 

• Use effective negotiation and sales strategies in discussing pricing and selling solutions with the customer 

• Consistently pursue personal development opportunities to expand understanding of Robinson’s modes, services, and technology 

• Partner with operations and capacity/product/supply teams to ensure optimal execution in support of customer  

• Manage conflict and navigates difficult conversations with the customer, using tact and diplomacy 

• Manage to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner 

• Proactive review of financial results, volume, and service performance reports and reacts appropriately to create efficiencies 

• Accountable to adopt and apply new tools and processes that improve overall workflow 

QUALIFICATIONS 

Required: 

• Minimum 2 years of previous sales and/or account management experience 

• Fluent in English  

Preferred: 

• Fluent in other European languages is an asset  

• Bachelor’s degree from an accredited college or university 

• Strong analytical and problem-solving skills; ability to make data-driven decisions 

• Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen 

• Ability to thrive under deadlines and work in a team environment, while also delivering independent results 

• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency 

• Excellent verbal and written communication skills; must work effectively with all levels of management and employees 

• Proficient in Microsoft Office Suite of programs 

• Values a diverse and inclusive work environment