Posted:
8/21/2024, 5:00:00 PM
Location(s):
Silesian Voivodeship, Poland ⋅ Katowice, Silesian Voivodeship, Poland
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
CONNECTED COMPONENTS SUPPORT
Connected Components Support Team mainly provides phone support in specialized Rockwell Automation PLCs (Micro800, SLC, MicroLogix), Sensors (all products), Industrial PCs (VersaView and other), Software (Connected Components Workbench) and Safety Components. Engineers assist with issues related with programming issues (mainly Ladder Diagram), hardware faults troubleshooting, hardware configuration and computer’s hardware related issues.
Remote Support Engineers are responsible for answering incoming customers' questions, lab testing/verifying solutions, developing and documenting technical articles. This is great opportunity to gain a highly complex knowledge and experience in Industrial Automation area and become specialist in one of many fields like PLC, SCADA, HMI, Power Control – Drives, Motion, Industrial Networks, and many more.
Mostly, the Team supports North American customers: end users, distributors, and internal customers, hence knowledge of the English language is a must.
Responsibilities
Phone and email technical support for customers in troubleshooting and solving issues related to Rockwell Automation products.
Simulation and analysis of clients’ issues using available resources.
Research, verification, and resolution of reported issues.
Documenting technical solutions and best practices.
Cooperation with technical teams and Customer Care.
Continuous improvement in products and technologies is required to provide high-level support for customers.
Desired Qualifications
Degree in Automation Engineering/Electrical/related field and/or prior experience in a similar position.
Very good command of English (spoken and written).
Proven knowledge of electricity and reading of wiring diagrams.
High interpersonal skills and ability to work on stressful commercial issues.
Good knowledge of the Windows operating system.
Experience in customer service.
Candidate Characteristics
Eagerness to develop in Industrial Automation and to learn new technologies in a fast-paced environment.
Interest in troubleshooting, testing, and improving the company’s products and services.
Dedication and commitment to problem resolution.
A demonstrated independent interest in technology.
Willingness to work Monday-Friday, on a 2nd shift only.
Our benefits:
Life insurance.
Private medical care.
Edenred LunchPass Card.
Funding on the MyBenefit platform.
Annual bonus.
Christmas and holiday allowance from the Company Social Benefits Fund.
Co-financing for training.
We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural patterns and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. Expanding Human Possibility!
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Website: https://www.rockwellautomation.com/
Headquarter Location: Milwaukee, Wisconsin, United States
Employee Count: 10001+
Year Founded: 1903
IPO Status: Public
Last Funding Type: Grant
Industries: Hardware ⋅ Industrial Automation ⋅ Sales Automation ⋅ Software