Roles & Responsibilities
§Support end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private 5G Network domains.
§Engage with client stakeholders to conduct workshops and interviews for requirement gathering and alignment to conduct capability maturity assessments
§Conduct As-Is process assessments and design To-Be process models, process improvements, process adoption etc, using industry-standard frameworks such as eTOM, ITIL, and TM Forum.
§Translate business needs into process flows, functional specifications, and user stories.
§Work closely with technical teams to define solution blueprints, identify automation opportunities, and develop transformation roadmaps
§Analyze and optimize telecom processes such as service fulfillment, service assurance, inventory management, field force automation, and customer experience.
§Develop business cases, value driver trees, and performance KPIs aligned to transformation goals.
§Create high-quality client deliverables such as consulting documents, operating models, process designs, and actionable recommendations.
§Support PMO to ensure structured governance, milestone tracking, risk management, and issue resolution. preparing dashboards, KPI reporting, and executive presentations for stakeholder communication in any consulting programs
§Define and design Target Operating Models (TOM) aligned to business strategy, covering process, people, technology, and governance layers, facilitate stakeholder alignment and roadmap development for execution.
§Contribute to the setup and execution of the Value Realization function, including development of value frameworks, value architecting, benefit tracking mechanisms, KPI monitoring, and reporting dashboards including change management & training.
§Support business development initiatives, including RFP/RFI responses, Go to market (GTM) activities, proposal creation, and development of consulting assets and methodologies.
Drive thought leadership by contributing to white papers, Points of View (POVs), and industry-focused research.
§Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc.
§Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas
§Cloud BSS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of tools like AWS, Azure, SFDC, etc.
§Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe
§Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale
§Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.
§Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne
§Certification profession in PSM/CSM/SAFe/ICP-ACC
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.