Posted:
10/14/2024, 10:09:14 AM
Location(s):
Ohio, United States ⋅ North Carolina, United States ⋅ Charlotte, North Carolina, United States ⋅ Connecticut, United States ⋅ Chicago, Illinois, United States ⋅ Columbus, Ohio, United States ⋅ Illinois, United States ⋅ Hartford, Connecticut, United States
Experience Level(s):
Senior
Field(s):
Consulting ⋅ Data & Analytics
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
The Customer Operations Data Science & Analytics Team is a recently created data science and analytics team which engineers end-to-end analytic and machine learning solutions to optimize operational efficiency & customer experience and utilizes all touchpoints generated by our customers on their omnichannel journey through The Hartford’s vast engagement ecosystem.
The Customer Operations Performance Analytics Team is seeking a Senior Analyst to support analytics across the Claim Customer Experience (CX) Portfolio. As a member of this team, this person will own the measurement and monitoring of key processes, identify root causes of performance variation and drive continuous improvement within the supported organizations. Strong communication and relationship-building skills are essential as this role interacts with a wide variety of Hartford teammates at all levels. The individual will partner with key Claim, Digital, Enterprise Customer Experience, Data Science, Strategy and Enterprise Data Services (EDS) stakeholders to identify and prioritize opportunities to optimize the Claim Customer Experience and end-to-end customer journey.
This role will have a Hybrid work arrangement, with the expectation of working in an office location (Hartford, CT; Chicago, IL; Columbus, OH; and Charlotte, NC) 3 days a week (Tuesday through Thursday).
Responsibilities:
Qualifications:
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$88,150 - $132,225Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
Website: https://www.thehartford.com/
Headquarter Location: Hartford, Connecticut, United States
Employee Count: 10001+
Year Founded: 1810
IPO Status: Private
Industries: Auto Insurance ⋅ Financial Services ⋅ Insurance