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OVERVIEW:

The Business Analyst's primary responsibility is to assist in the continuous improvement of Vertical Brand department by focusing on business process development and analysis,  maintaining RACIs and Quick Notes and triaging and monitoring reported issues or questions from the Vertical Brands and Cross Functional Partners to support the execution of the VB Time and Action Development Calendar. The person will also act as a liaison between the Vertical Brand department and the Technology development teams when process improvement activities result in technology/system development projects. The Business Analyst will become the 'subject matter expert' for designated Vertical Brand business processes and the associated system functions.
This position represents the business perspective within a technology development project. The Business Analyst will model existing business processes, identify opportunities for improvement and lead the implementation of process changes in support of the Operations and Process Leadership.

Job Duties & Responsibilities

% of Time

BUSINESS PROCESS IMPROVEMENT
• Analyze existing business processes and identify opportunities for improvement
• Manage business process management workshops including preparation, setup, facilitation and documentation activities to support the adherence and execution of the Vertical Brands Time and Action Calendar
• Identify pain-points and points of failure in existing processes and propose alternative business process solutions
• Assist in documenting business cases for process improvement recommendations and maintaining self-help portal

20%

Monitor reported issues from the user community and support resolution
• Analyze reported issues from the CSC User Community in addition to our Mill, Vendor and Factory Communities and support resolution with process or technology.
• Participate in design sessions to ensure that technology solutions are in coordination with process changes and defined business requirements
• Facilitate functional specification review sessions with cross-functional business team members to validate business processes to support the execution of the Vertical Brands Time and Action Calendar
• Act as a subject matter expert to evaluate Technology solutions that support Vertical Brands Processes

35%

Training and Support
• Assist in the development of training materials/quick notes for the new processes for the end users

• Develop both process and system documentation (process flows, RACIs, use cases, quick notes, etc) to support the communication and adoption of new process and systems changes to support the Vertical Brands Time and Action Calendar

• Define success measures for changes and develop methodology to measure and report on progress toward those measures

35%

TOTAL

100%

QUALIFICATIONS: