We anticipate the application window for this opening will close on - 2 Jan 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Position Overview:

Sr. Manager Telecommunication & Contact Center will provide strategic and technical leadership for Medtronic’s worldwide telecommunications & Contact Center platforms. This role requires extensive experience in consolidating global systems, leading cloud transformations, and driving cost optimization while maintaining compliance in a regulated healthcare environment.

Key Responsibilities:
Architecture & Engineering
• Own the architecture and multi-year roadmap for enterprise telephony,
VoIP, contact center, and unified collaboration systems
• Develop Mobile policy and global TEM (Telecom Expense Management) to
drive cost savings and operational improvements
• Lead design and deployment of cloud-based UCaaS and CCaaS solutions,
including system consolidation and integration with enterprise
applications
• Architect scalable digital workplace solutions encompassing
conferencing, room systems, digital signage, and mobility services
• Establish technical standards, integration patterns, and governance for
voice, video, and collaboration technologies

Operations & Reliability
• Oversee global operations of telephony and contact center platforms to
achieve high availability and performance SLAs
• Direct incident management, root cause analysis, and execution of
complex infrastructure upgrades with minimal downtime
• Ensure robust disaster recovery, business continuity, and capacity planning
across distributed environments
• Optimize network QoS, bandwidth allocation, and routing for voice and
video traffic

Security & Compliance
• Ensure adherence to HIPAA, PCI, FCC, and global regulatory requirements
for voice, data retention, and mobility services
• Implement encryption, access controls, and secure recording practices for
regulated communications
• Collaborate with security and compliance teams to assess and mitigate
risks in telecom and cloud ecosystems

Leadership & Vendor Management
• Lead a globally distributed team of engineers, analysts, and administrators
with multi-million-dollar budget responsibility
• Manage RFP processes, vendor evaluations, and contract negotiations
with carriers, cloud providers, and technology partners
• Partner with business units, IT leadership, and operations to align
technology strategy with enterprise goals
• Develop global solution for mobile management, including EMEA and
APAC

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Must Have:

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.

Preferred Skills / Nice to Have:

• Progressive leadership in global telecom, contact center, and collaboration technologies within large-scale enterprises

• Expertise in cloud migration strategies for telephony, conferencing, and contact center platforms

• Strong knowledge of UCaaS/CCaaS architectures, CRM/WFM integrations, and digital workplace systems

• Experience managing international teams, budgets, and vendor relationships in regulated industries

• Proficiency in network fundamentals (QoS, MPLS, SD-WAN) and voice infrastructure (SIP, SBC, codecs)

•  Certifications in major UCaaS/CCaaS platforms or related technologies

• Background in AI-enabled contact center features or analytics platforms

• Experience with automation, scripting, or infrastructure-as-code practices

• Prior success in highly regulated sectors such as healthcare, finance, or pharmaceuticals

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$156,000.00 - $234,000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.