Director & Reliability Engineering - IE06IE

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General Summary

The Director & Reliability Engineer will have end-to-end accountability for the reliability of all IT services within a Line of Business. He/She will lead a team of REs who will work together to drive reliability, resiliency and productivity across the domain of control. He/She will ensure the implementation of IT Security and service hardening requirements and contribute to the long-term strategic evolution of the portfolio. Working closely with the Director Development, he/she will drive the sustained advancement of the RE practice in the line of business.  Key measures of success will include service reliability (such as availability, latency, quality), feature velocity and deployment quality, as well as technical debt reduction and cost efficiency.

Strong candidate has been identified. Must be eligible to work in the US without company sponsorship.

Job Duties

• Guide the use of software engineering standards and design practices for instrumenting code/application technology stack to enable the generation of relevant metrics on overall technology health - availability, performance, quality, currency and resiliency. (15%)
• Serve as key partner with the architecture and software engineering teams to help determine the technical strategy for the organization, keeping in mind its cross-functional impacts, integration across the organization, and architecture rationalization. (10%)
• HR Manager responsibilities for T6-T8 Reliability Engineers and other applicable roles within the RE Function (15%)
• DevSecOps Solution Responsibilities: (20%)

•Develop effective tooling, alerts, and response mechanisms to identify and address reliability risks leveraging automation to support problem prevention, detection, mitigation, and resolution.

•Enhance the delivery flow by engineering the appropriate solutions to increase delivery speed while adhering to technology standards for sustained reliability.

•Progressively implement preventative controls and drive increased automation and self-healing capabilities. Continue to improve cost efficiency baselines.

•Promote and implement innovative solutions.

• IT/Data Engineering Responsibilities: (20%)

•Champion the migration of applications to open-source platforms, PaaS and use of containers and other cloud technology standards for cloud-enablement and platform agility.

•Drive simplification across the stack, responsible for ensuring that all technical designs can be effectively operated without adding technical complexity.

•Help drive inner- and open-sourcing practices to accelerate the development of self-service enterprise capabilities (platform, infrastructure, security, etc.).

• Ability to draft technical designs and patterns and build environments with a FinOps mindset that can be effectively initiated, operated and dismantled to support varying SDLC needs without adding technical complexity.
• Ability to drive incident resolution and systemically solve underlying issues by coordinating with data engineers, data analysts, and other stakeholders to ensure that data systems and processes are restored to normal operation as quickly as possible.
• Ability to balance Agility & Speed to ensure the organization can move quickly while maintaining data integrity
• Ensure that data systems and processes are built and compliant with relevant regulations around data privacy and security
• Ability to effectively communicate complex technical concepts to non-technical stakeholders, and to collaborate with cross-functional teams to ensure that data systems and processes are aligned with business objectives

• IT Ops Responsibilities: (20%)

•Ensure operational excellence. Independently drive the triaging and service restoration of all high impact incidents in order to minimize the mean time to service restoration and impact to the business. Demonstrate end-to-end ownership.

•Partner with infrastructure product teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.

•Achieve and maintain the continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.

Knowledge, Skills, Abilities

• System Thinking end-to-end - Broad understanding of enterprise architectures and complex (backend) systems (understand more than the component itself)
• Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.
• Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.
• Deep software and systems engineering expertise. Hands-on development experience with Java stack – JSP, JSF, Spring, JMS, JDBC, Web Services, Weblogic and JBOSS, Apache, .NET, SQL, Oracle, Dynamo, NoSQL, Angular.
• Strong understanding of XML and XSLT. Knowledge of ACORD and WTX is beneficial.
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, Jira, SonarQube, Azure DevOps, AWE Code Pipeline.
• Significant experience with Performance and Observability tools such as DynaTrace, SumoLogic, TrueSight, CloudWatch, CloudTrail, AWS X-Ray, and related tools.
• Hands on experience with performance monitoring and exposure to Dynatrace and infrastructure observability tools is required.

• Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.
• Knowledge of complex traditional and modern enterprise architectures and systems (understand more than the component itself).
• Strong hybrid cloud experience (private and public) across various service delivery models – IaaS, PaaS, SaaS.
• Strong communication (verbally and written) / collaboration / negotiation skill, working in a diverse team cross business units
• People Leader and Strategic Partner – Develop and maintain a sustainable organization through the hiring, performance management, coaching and development of a multi-discipline organization, including managing strategic business and vendor partner relationships to create value for the organization.
• Lead transformational change management by championing the adoption of automation capabilities built and foster a culture of continuous learning and improvement mindset for the organization.

Education, Experience, Certification and Licenses

• Minimum Qualifications: Degree in Computer Science or related discipline with a minimum of 10 years of work experience in IT systems analysis, design, application development, IT Operations, and tech leadership.
• Preferred Qualifications: 8+ years experience in an RE or Multi Stack/Data Engineer Manager role
• Certifications/Licenses: AWS Certified Solution Architect, AWS Certified DevOps Engineer, AWS Certified Developer, Microsoft Certified Azure Solution Architect, Microsoft Certified Azure DevOps Engineer, Microsoft Certified Azure Developer, Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), EXIN DevOps Master. Finops experience a plus.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$163,040 - $244,560

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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