The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Identificar, analizar y resolver problemas clave del área.
• Atender aclaraciones de clientes que realizan retiros o depósitos en efectivo o en cheques en ATM´s
• Verificar si procede o no la aclaración
• Brindar respuesta a los clientes conforme al análisis.
• Realizar reportes de los realizado durante la jornada
• Administrativo, contable o a fin
• Conocimientos comprobables de WORD Y EXCEL
• Analítico
• DESEABLE Conocimiento de sistemas ADMWIN / ON DEMAND
• Conocimientos básicos de contabilidad
• Atención al detalle
• Trabajo con alto volumen de información.
• Autodirigido (Iniciativa)
• Buen administrador de su tiempo
• Hábil en análisis de datos
• Manejo de documentos
• Autogestión
• Análisis de datos
• Conocimiento de EXCEL intermedio
• Buena comunicación oral / escrita
• Experiencia deseable: Bancaria / Operaciones / contabilidad
• Disponibilidad de Horario
• Cargos y abonos

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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