• Challenge yourself in a role that will see you perform flight reservations, flight planning, and operations. 

• Together we’ll achieve optimum customer service satisfaction. 

• Newly created permanent position based in Hong Kong. 

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. 

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas team, you might be physically apart but you’re still a close part of our team.  We commit to respecting and trusting the people we work with. This creates an open and transparent workplace, where honest conversations allow us to appreciate differences and deliver our common goals. 

We’ve built a high-performing culture, and you can be sure we’ll hold you to those expectations. You’ll be challenged to make the impossible possible. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.  

As the Senior Freight Solutions Adviser, you will oversee flight reservations, flight planning, operations, customer services, track & trace, cargo claims, and monitor transshipment. You will work closely with our international partners, Japan, Korea, India, Philippines & Taiwan and will coordinate with AUS capacity control and FPO team to ensure transshipment via AUS to meet customer's expectations.  

You will also be responsible for the correct and timely billing of customers, certification of invoices, control of accountable documents, and spot rates for Hong Kong & GSSAs and will manage the relationship with customers, suppliers, external rate auditing agency, internal billing teams, and GSSAs.  

To be successful in this role you will have:  

• Experience within the Air Freight industry as a freight forwarder or ground handler is highly advantageous.  

• Highly motivated with a personal commitment to exceptional customer service 

• Operational knowledge of work processes and systems within a freight environment 

• Exceptional communication skills to work with various levels of management and operational teams across the business. 

• Strong verbal and written communication skills with the ability to brief, influence and/or motivate and develop people to achieve desired outcomes. 

• Ability to work within a dynamic and fast-paced team environment. 

• Exceptional verbal and written communication skills with the ability to brief and influence and/or motivate and develop people to achieve desired outcomes. 

• Experience working with various stakeholders at all levels and operational teams across large businesses. 

• Proficient knowledge in using Microsoft Office is preferred. 

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Please note, applicants must have unrestricted working rights to live and work in Hong Kong. 

You’ll be challenged and stretched in your role at Qantas, but we’ll make sure we give you the support you need to be your best. This support comes in different forms, from mentoring and coaching to resources, experts and technology across the business. 

Qantas is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application. Qantas is an equal-opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. 

Be a part of something special and play your part in the Qantas story – get in touch today.