Role Overview

We are looking for a highly analytical Revenue Operations Associate to sit at the intersection of GTM strategy and AI implementation. This isn't a traditional "data entry" RevOps role; you will be the primary owner of our customer-facing AI agents and the data ecosystems that power them. You will initially manage our existing third-party AI automation stack while playing a critical role in the development and migration to our proprietary internal AI tools. Your goal is to ensure that every automated interaction is as effective - or more effective - than a human one.

Responsibilities

• AI Product Ownership: Manage and optimize current third-party AI automation platforms. Lead the eventual transition and implementation of internal proprietary tools.
• Interaction Analysis & Optimization: Conduct deep-dive audits of unsuccessful customer-AI interactions. Use these insights to re-engineer prompts, update logic, and improve the user experience.
• Prompt Engineering: Write and refine complex prompts to execute company initiatives across Sales, Marketing, and Customer Success.
• Governance & SOPs: Establish "Rules of Engagement" and Standard Operating Procedures (SOPs) for how agentic AI interacts with our customers and internal databases.
• Data & Analytics: Maintain CRM hygiene (Salesforce/HubSpot) and build dashboards to track KPIs like pipeline velocity, attribution, and AI resolution rates.
• Cross-Functional Alignment: Work closely with engineering and product teams to provide feedback on internal tool requirements based on operational gaps.

Requirements

• Experience: 1–3 years in RevOps, SalesOps, or Business Analytics within a fast-paced tech environment.
• AI & Automation Logic: Strong understanding of LLMs and how to guide AI behavior through structured prompting and conditional logic.
• Critical Thinking: The ability to "debug" a customer experience. You should be able to identify why an automation failed and propose a structural fix.
• Technical Stack: High proficiency in CRM management (HubSpot/Salesforce) and Excel/Google Sheets.
• Adaptability: Comfortable managing a tech stack that is actively evolving from external vendors to internal solutions.

Data & Analytics: Basic knowledge of SQL and BI Tools for data manipulation.

Nice to Have

• Experience with automation middleware (Zapier, Workato, or Tray.io).
• Experience in a SaaS startup where you had to "wear many hats."

Metrics for Success

• Automation Efficacy: Increasing the percentage of successful customer interactions handled by AI.
• Migration Success: Seamlessly transitioning workflows from external vendors to internal tools without downtime.
• System Integrity: Ensuring 100% data accuracy between AI platforms and our CRM.
• Actionable Insights: Providing the leadership team with clarity on where the sales funnel is leaking and how to plug it.